People & Organisation Analyst

Employment Type: Full-time

Are you passionate about delivering exceptional customer service? Do you enjoy solving problems, working in a fast-paced environment, and supporting people across different countries? If so, we'd love to hear from you!

Our client is looking for a Customer Support Specialist to join their People & Organisation Service Centre. In this role, you'll be the first point of contact for associates, managers, and HR partners, providing high-quality support through tickets, phone, and chat while ensuring an outstanding customer experience.

What You'll Be Doing

• Respond to customer enquiries through tickets, phone, and chat in line with service standards.

• Support associates across multiple countries with HR-related queries.

• Resolve issues using internal systems, knowledge bases, and documented processes.

• Guide users on tools, policies, and self-service options to deliver first-contact resolution whenever possible.

• Handle challenging situations professionally, demonstrating empathy and excellent communication skills.

• Manage your workload to achieve SLA, customer satisfaction, and productivity targets.

• Work closely with colleagues and specialist teams to resolve more complex cases.

• Keep customers informed by providing timely updates on open requests.

• Maintain accurate case documentation and system records.

• Identify recurring issues and contribute to continuous process improvements.

• Ensure all customer information is handled in accordance with GDPR and confidentiality requirements.

What We're Looking For

• Bachelor's degree or equivalent experience, ideally in Business, Communications, Customer Service, or a related field.

• At least 1 year of experience in a Customer Support, Contact Centre, or Shared Services environment.

• Experience working with ticketing systems.

• Experience supporting customers via phone and/or chat is an advantage.

• Comfortable using multiple systems, including CRM platforms and internal databases.

• Strong attention to detail and the ability to follow established procedures accurately.

• Excellent communication, problem-solving, and conflict resolution skills.

• Ability to work efficiently under pressure while managing multiple priorities.

• A professional approach to handling confidential information.

• Fluency in both Polish and English (minimum C1 level).

What's On Offer

• Join a global, collaborative organisation with a strong people-first culture.

• Work in a dynamic, international environment.

• Opportunities for learning, development, and career progression.

• Comprehensive onboarding and ongoing training.

• Competitive salary and benefits package.

If you're customer-focused, enjoy helping others, and are looking for your next career opportunity, we'd love to hear from you. Apply today!