Poland - Onsite Spanish-Speaking Customer Advisor

Job Description: Onsite Spanish-Speaking Customer Advisor (Warsaw)

Position: Onsite Spanish-Speaking Customer Advisor
Location: Warsaw, Poland
Industry: Web Services
Language Requirements: Fluent Spanish + B2 English
Prior Experience: Preferred, but not required
Salary & Benefits: Competitive salary, career development opportunities, and more.

Job Overview:
We are looking for a Spanish-Speaking Customer Advisor to join our team in Warsaw, Poland. This is an onsite position, so you will be working from our office in Warsaw. The ideal candidate will be fluent in Spanish and have B2-level English proficiency. Prior experience in customer service is preferred but not essential—training will be provided. This role is perfect for individuals who enjoy delivering exceptional customer service and assisting Spanish-speaking clients in a dynamic work environment.

Key Responsibilities:

• Customer Support: Provide top-tier customer service to Spanish-speaking clients via phone, email, and live chat.
• Issue Resolution: Resolve customer issues promptly and efficiently, ensuring a positive experience for each customer.
• Product Knowledge: Stay updated on the company’s web services to offer accurate support and assistance to customers.
• Order Management: Assist customers with placing, updating, and tracking orders, and support them with any web service-related inquiries.
• Technical Assistance: Provide basic technical support to customers, guiding them through our digital platforms (training provided).
• Collaboration: Work with internal teams to solve customer issues and continuously improve the customer experience.
• Customer Feedback: Gather and report customer feedback to help improve products and services.

Requirements:

• Fluent in Spanish: Native or near-native proficiency in both written and spoken Spanish.
• B2 English Proficiency: A solid command of English for internal communication and documentation.
• Customer Service Experience: Prior experience in customer service is a plus but not required. We are ready to train the right candidate.
• Communication Skills: Strong written and verbal communication skills to engage effectively with customers and team members.
• Problem-Solving Abilities: Ability to resolve customer inquiries effectively and efficiently.
• Self-Motivation: As this is an onsite role, the candidate must be comfortable working in the office environment and collaborating with team members.

Documents Accepted:

• EU ID
• Residence Permit
• Refugee Certificate (if applicable)

Note: Only candidates who are eligible to work in Poland will be considered. Student visas are not accepted for this role.

Relocation:
No relocation support will be provided. Candidates must already be residing in Warsaw or the surrounding area.

What We Offer:

• Competitive Salary: A salary based on your experience and qualifications.
• Career Development: Opportunities for professional growth and advancement within the company.
• Office Environment: Work in a dynamic and collaborative office environment in Warsaw.
• Health & Wellness: Benefits package, including health insurance.
• Team Environment: Join a vibrant, international team that values collaboration, creativity, and growth.

How to Apply:
If you are a motivated individual with fluency in Spanish and English, we would love to hear from you! Please submit your resume and cover letter explaining why you’re excited about this opportunity.

We look forward to your application!