Pre-Enablement & Quality Specialist

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Role Overview:
The primary function of Payments Onboarding Specialist role is to run all aspects of merchant onboarding for our international clients. The jobholder will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels. 

What you will do 

• Run all aspects of merchant onboarding, across a number of IT platforms, internal departments and external partners merchants are onboarded in a timely manner 
•  Provide excellent customer service, by responding quickly to customer queries with accurate information, in line with established SLA’s 
• Resolve issues/queries by interacting and communicating with other colleagues/ departments 
• Adapt to a fast moving environment in a proactive and team focused manner 
• Liaise with Merchants and other departments to enable solutions delivery on time and to the correct specification
• Provide accurate, valid and complete information
• data validation according to established processes
• Liaise with other departments to review contracts to ensure correct configuration and billing models provided
• Create tickets from contracts and other source materials for the enablement team to action
• Provide internal or external technical advice about Planet solutions
• Follow up, analyze and report the status of the installed solutions
• Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
• Work with an openness to take on new tasks and challenges as they present themselves within the position
• Follow communication procedures, guidelines and policies

Who you are:

• You will have a strong understanding of the integrated payments world
• Well organized and able to work to tight deadlines
• you will have experience in the quality process
• You will be a strong team player
• Previous experience within the payments, POS or Tax Free industry is an added asset

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.
 

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.