Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Location: For this position, we are open to candidates who wish work remotely in Poland

The Team

The Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC Team) provides expert security services (including security consulting and ownership of customer-requested security audits) to Sales, Presales, Customers and Partners. The team acts as the single point of contact for all security, privacy and compliance-related field engagements within the Genesys Cloud Business Unit.

Role Summary

We are seeking a senior security expert to serve as the Security & Cloud Subject Matter Expert (SME) for Genesys Cloud within the COE SPC team.

This role does not build, operate or own the Genesys Cloud infrastructure or its security controls. Instead, you will develop deep technical understanding of the Genesys Cloud platform and confidently explain, articulate and defend its security architecture and control implementations in complex discussions with diverse audiences, including experienced security professionals, architects and compliance teams.

Key Responsibilities:

Security & Cloud SME

• Act as the primary technical security and AI subject matter expert (SME) for the COE team.
• Serve as the escalation point for complex security and architecture discussions related to Genesys Cloud Platform and Services.
• Lead advanced technical discussions with enterprise customers, prospects, partners and auditors.

Security Control Articulation

• Clearly articulate to diverse audiences how Genesys Cloud platform security controls are implemented.
• Controls include IAM, encryption and key management, network segmentation, logging, monitoring, detection and response, incident management, web security, AI security and secure SDLC processes.
• Interpret and present technical evidence packages provided by our platfrom security team during customer audits (logs, configurations, architecture diagrams, policies and automation artifacts) prepared by Engineering and Audit Operations teams.
• Support customer audits, deep security reviews and penetration testing discussions with technically grounded responses.

This Role Offers

• A highly technical, customer-facing SME role within our global COE expert team.
• Close collaboration with Genesys Cloud Engineering, Security, Architecture teams and Product Management.
• High autonomy and ownership within a trust-based environment.
• Exposure to complex enterprise security and related regulatory requirements.
• Direct engagement with some of the world’s largest and highly regulated enterprises.
• Office-based or fully remote work within Ireland.

What you will bring to the role

• Bachelor’s degree in Computer Science, Cyber Security or equivalent practical experience.
• Strong understanding of cloud (AWS, Azure, or GCP) security architectures and SaaS shared responsibility models.
• Solid knowledge of IAM, network security, encryption, key management, logging, auditing and monitoring in cloud environments.
• Proven experience implementing, managing or consulting on security within AWS or similar cloud platforms.
• Experience discussing AI security risks and mitigation approaches for cloud-based AI solutions.
• Ability to confidently explain complex technical security concepts to both technical and business audiences.
• Strong written and verbal communication skills.
• This role is restricted to candidates residing in and legally authorised to work in a European Union (EU) member state.

Nice to have skills or experience

• AWS Security Specialty or equivalent certification.
• Knowledge of enterprise-grade AI security, privacy and compliance frameworks.
• Familiarity with Infrastructure as Code and security automation concepts.
• Experience discussing penetration testing findings and remediation approaches.
• CISSP, CCSP or similar certification.
• Fluency in German.

Our Benefits

• Flexible work schedules and work-from-home options
• Development and career growth opportunities
• Excellent pension scheme
• Bonus scheme
• Health Insurance
• Income Protection & Life Assurance
• Family-friendly leave allowances, including paid maternity and paternity leave.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.