Process Engineering Vice President

Shape the future with us if you are passionate “getting it right” for our customers, you have ability to connect with stakeholders, build consensus, and work effectively in a complex and fast-paced agile environment, we are looking for you!

Culture is as extremely important to us and we are looking for intellectually curious, honest, and passionate individuals willing to be constantly challenged, who would like to expand their skills whilst working on a new exciting venture for the firm. As part of JPMorgan Chase & Co.’s global team of product leaders and innovators, your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.

As a Process Design Vice President within our newly launched digital retail bank, you are an experienced professional with a passion for designing new business processes. We value your skills in designing and managing customer journeys across various project settings. Your strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, cards, fraud, fincrime etc.) is crucial to us. 

Job responsibilities: 

• Performs end-to-end design of business processes formulating recommendations to actual implementation in an efficient but effective manner using industry standard tools (BPMN/BPA)
• Partners with various internal groups & stakeholders to agree on a plan of action, implementation and tracking to ensure success of project implementations 
• Engages stakeholders to constantly drive a productivity agenda to all teams in Operations,
• Co-ordinates project activities across different client service and operations groups, technology teams and cross-functional groups such as compliance and legal
• Monitors status of all projects, mitigate all risks, escalate issues when necessary and manage stakeholder expectations
• Challenges stakeholders to ensure optimal process design ensuring efficiency, effectiveness and proper operational risk management including controls
• Participates in product/service features definition
• Coaches less experienced colleagues

Required qualifications, capabilities, and skills:

• Independent, proactive and with a delivery mindset
• Sound understanding of fundamentals of business process design and process modelling using BPMN
• Exposure to one or more BPMN-based business process analysis tools (such as Signavio, ARIS, etc.)
• approx. 7+ years of strong experience in one or more retail banking domains (such as retail banking products, payments, customer service, payments, cards, fraud, fincrime etc)
• Understanding of banking products and their typical features
• Strategic thinker and problem solver; with high attention to detail
• Ability to analyze inefficiencies in business processes and knows how to map detailed workflows; able to draw on diverse project experiences and apply to new situations
• Ability to analyze legal and compliance framework and apply its guidance to process flow
• Able to build strong partnership with various teams to help deliver results

#icbcareer