Product Technical Complaints Senior Associate with German

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Product Technical Complaints Senior Associate with German 

Purpose:

The purpose of this job is to record, verify, prioritize, and handle technical product complaints according to process documentation, including escalations and the sample handling process.

Your Tasks & Responsibilities: 

• Process of Product Technical Complaint Cases, including receiving of complaints, entering into internal IT Tool, processing, and final closing
• Identify escalation needs and notify appropriate function
• Apply country specific requirements and product specific requirements during processing of Technical Complaint cases
• Support sample handling and reimbursement process
• Create letters to complainants and 3rd party companies
• Maintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units and complainants to obtain complete case information and investigate thoroughly
• Prepare standardized KPI reporting’s
• Ensures an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures

Who Your Are:

• Medical/pharmaceutical/ natural science background
• Proven professional experience in the respective process or similar area (quality related)
• Ability to use the relevant IT systems (e.g., SAP)
• Computer literacy, ability to use the office suite
• Ability to lead teleconferences in an international context
• English at least B2 written and spoken
• German at least B2 written and spoken
• Analytical skills
• Strong customer focus

Location:

Poland : Pomorskie : Gdańsk  

Division:

Enabling Functions 

Reference Code:

844143