Production and Manufacturing Execution Process Specialist (MES Business Application Support)

The position

As a Process Specialist, you are responsible for supporting the MES Program, which delivers global standardized operations processes to ensure manufacturing competitiveness and GxP-compliance. The area of expertise for this position focuses on Business Processes for Manufacturing Execution using MES PAS-X from Körber.
Joining our company, you will gather an overview of the GBS Enabling Services Organization with a particular focus on the tasks and responsibilities from Demand to Deploy. You will work in a globally operating team that designs, builds and continuously improves Boehringer Ingelheim’s global Processes, using agile principles, methods and tools on a daily basis.
Additionally in your role, you receive questions from Key Users via MES Incident portal and either answer them directly or forward the request to the next support level.

Tasks & responsibilities

As a Process Specialist, you are responsible for:

• Ensuring that Demand to Deploy process is managed according to our rules in close cooperation with global experts in our GBS user community.


• Acting as a P2Q Process Specialist, you support our daily operation of processes and applications.


• Ensuring the implementation and continuous improvement of our standardized live cycle processes.


• You are familiar with working in projects and being measured against Key Performance Indicators (KPIs) / Service Level Agreements (SLAs) to strive for continuous improvement measures.


• Managing the execution and documentation of demands activities. 
  
  

Additionally:

• Ensuring that our processes and systems are always compliant and in a validated state.


• Being part of a global business application support team and acting as the first point of contact between users of the MES system and the global MES Process Manager or IT Subject Matter Experts.


• Supporting internal users in the business, together with global Process Managers in the GBS PPM/P2E/ME team, by answering their questions to ensure production continuity.


• Monitoring sustainability of processes by using data from incident and demands databases.


• Utilizing the incident management solution (MyServices) and other applications for testing, training, and as a knowledge base.


• Being part of a cross-functional team to manage and support MES-related processes for Animal Health and Human Pharma production.

About our future employee

You should have min. 2 years of professional experience in pharmaceutical, medical or biopharmaceutical production or supporting areas (e.g. manufacturing, quality assurance in production). 

Additionally, we are looking for:

• Bachelor’s Degree in Natural Science, Pharmacy, Process Engineering or Business Informatics. 


• Extensive working experience in business processes and highly integrated and standardized solutions.


• Familiarity with MES and knowledge of GxP regulatory requirements.


• Experience with support of operational processes, incl. know-how around process integration with SAP, EWM other MES systems is beneficial.


• Good analytical capabilities and problem-solving competence including a proper understanding of prioritization.


• Fluent communication skills in English (preferably C1 level).


• Willingness work flexibly and to travel (approximately 10%), to ensure exchange with other team Members e. g. in Germany.