Regional Office Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

What is it all about?

The Regional Office Manager reports directly to Corporate Services, with a dotted line to the Country Manager. They are based at the Warsaw Head office but is responsible for all the Warsaw and Central Eastern Europe offices.

What we expect of you, day to day:

Operations

• Maintain a safe and secure working environment respecting all health & safety regulations (Visa rules and regulations, Polish labor law), implementing all required trainings and drills
• Effectively and successfully respond to problem situation
• Management of special situations (pandemics, etc.)
• DocuSign management for CEE Cluster

Security and H&S:

• Guarantee of clean and safe offices, liaising with the contracted service, and ensuring that they comply with Visa standards (both security and H&S)
• Point of contact for Security London & Facilities: Crisis Management Team member, 24- hour availability for security incidents related to the office, Dawn Raid Trainings

Facilities:

• Manage team of administrative support and receptionists
• Manage relationships: vendors, service providers and landlord
• Manage Ask Facilities & Condeco use and petitions
• OM Playbook
• Supervision and active participation in any facilities renovations or expansions, as well as routine maintenance

Finance

• OPEX budget preparation and fulfillment, POs, contracts, Invoice payment, etc.
• Monthly Cashbook for London
• Tax payments for entity
• Strong support in audit processes

Events

• Facilities logistics, meeting rooms 
• Offsites for Visa employees from other sites
• Offsites for CEE offices and for departments
• Create & publish communications on behalf of the leadership team for items that are of interest to the entire office.
• Send client communications and invitations from the Visa Europe mailbox, ensuring correct text and format.

Various:

• Selection, training and management of Reception team
• Support and coordination with IT
• Visa-branded merchandising (selection, tracking, delivery and distribution)
• Create and implement initiatives to better the workplace experience (in conjunction with CS Lead).

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

What we're after...

• Bachelor's Degree or diploma in business, management, finance or hospitality (nice to have)
• 5 or more years of admin and office management experience in very busy and international environment, covering regional activities, and regional offices 
• experience in supporting large events, supporting facilities for other Offices/Hospitality/Executive Assistance
• Experience managing team
• Great communication skills and working under the pressure
• English and Polish on Advanced level at least

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.