Account Delivery Manager

Objective

To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.

Key Responsibilities

1) Account Growth & Client Success

• Drive Expansion Revenue: Generate a minimum of 2 expansion opportunities per account per quarter through strategic relationship building and consultative selling

• Executive Relationship Management: Build and maintain C-suite relationships, conducting monthly business reviews and positioning as an AI transformation advisor

• Account Strategy: Develop comprehensive account plans for 3-5 client portfolios, including quarterly strategic reviews and competitive positioning

2) Project Delivery Excellence

• End-to-End Project Leadership: Own complete project lifecycle ensuring delivery of business outcomes while maintaining >4.0 Customer Satisfaction Index

• Cross-Functional Team Management: Lead AI engineers, architects, and specialists through project delivery with clear resource allocation and performance optimization

• Risk & Quality Management: Proactively identify and mitigate project risks while implementing measurable success criteria and ROI tracking

3) Strategic Business Impact

• Value Demonstration: Create compelling ROI calculations, success stories, and business value presentations that drive client retention and expansion

• Market Intelligence: Gather competitive insights and industry trends to inform product development and business strategy

• Process Innovation: Contribute to delivery methodology improvements and build reusable assets for future projects

Capabilities

• Leadership - Ability to lead cross-functional teams and drive results

• Communication - Exceptional verbal and written communication skills

• Risk Management - Proactive identification and mitigation of project risks

• Fast Decision Making - Rapid response to changing client needs and market conditions

• Ownership - Complete accountability for account outcomes and client success

• Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues

• Innovative Thinking - Continuously identify AI transformation opportunities

• AI/ML Awareness - Strong understanding of AI technologies and business applications

• Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks

• Advanced English - Fluent communication with global clients and stakeholders

• Financial Services Knowledge - Deep understanding of the FSI industry and regulatory requirements

Experience

• Account/Project Management (5+ years) - Proven track record in managing complex client relationships and project delivery

• Business Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunities

• AI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impact

• Financial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges