[CMI] Cloud Support Engineer

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

Position – how you’ll contribute

We are seeking a Cloud Support Engineer with hands-on experience in Azure cloud environments and a strong focus on incident response, automation, and continuous improvement. In this role, you will play a key part in driving operational excellence and promoting a culture of accountability and maturity within our cloud support function.

Key Responsibilities

• Incident Management: Lead and coordinate incident response, including triage, impact assessment, and collaboration with engineering teams to resolve issues quickly.
• Root Cause Analysis: Deliver clear and detailed RCA reports following service restoration.
• Process Optimization & Automation: Design and improve testing approaches, streamline processes, create reporting mechanisms, and automate repetitive tasks.
• Documentation: Develop, maintain, and enhance operational runbooks, SOPs, and knowledge base articles.
• Cloud Resource Management: Provision and configure Azure resources across multiple environments.
• Monitoring & Reliability: Implement and maintain monitoring, logging, and alerting tools; ensure Azure infrastructure meets availability, performance, and reliability standards.
• Operational Support: Assist with deployments, patching, and disaster recovery procedures.

Expectations – the experience you need

• 4+ years in infrastructure delivery, cloud operations, or site reliability roles with a proven track record of process improvement.
• Technical Skills:
  • Hands-on experience with Microsoft Azure.
  • Proficiency in Infrastructure as Code (IaC) tools such as Terraform.
  • Strong understanding of networking and cloud-native services.
• Soft Skills: Effective communication, problem-solving mindset, and ability to work in a collaborative environment.

Our offer – professional development, personal growth:

• Flexible employment and remote work  
• International projects with leading global clients 
• International business trips  
• Non-corporate atmosphere 
• Language classes 
• Internal & external training 
• Private healthcare and insurance  
• Multisport card 
• Well-being initiatives 

Position at: Software Mind Poland

This role requires candidates to be based in the European Union.