Croatian Speaking Service Agent For Booking.com - Work In Greece

Join Mercier Consultancy MD as a Croatian Speaking Service Agent for Booking.com, located in beautiful Greece! This role is perfect for individuals who are passionate about travel and customer service, as you will be handling inquiries and assisting Croatian-speaking customers with their bookings and travel-related concerns.

Responsibilities

• Provide top-notch customer service to Croatian-speaking clients via phone, email, and chat.
• Assist customers with booking modifications, cancellations, and inquiries related to their travel arrangements.
• Resolve issues and complaints efficiently, ensuring a seamless customer experience.
• Document all customer interactions and maintain accurate records in the CRM system.
• Collaborate with team members and share feedback to enhance service quality.
• Stay informed about company policies, promotions, and travel-related updates to assist customers effectively.

• Fluency in Croatian (both written and spoken); proficiency in English or Greek is a plus.
• Prior experience in customer service, particularly in the travel or hospitality industry.
• Strong communication skills and a passion for helping others.
• Ability to effectively handle challenging situations with patience and professionalism.
• Proficient in using CRM systems and familiar with office software.
• Self-starter with the ability to work independently in a dynamic remote setting.
• Enthusiastic and willing to learn about travel services and solutions.

1. Competitive Monthly
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...