Customer Success Advisor (English and Polish)

Are you ready to embark on an exciting and impactful career as a Customer Success Advisor? If you’re driven by delivering exceptional support and thrive in a dynamic environment, we have the perfect opportunity for you. In this role, you’ll play a key part in helping our valued clients achieve their business goals by addressing their inquiries and resolving issues through chat and email. Bring your expertise, and let’s create success together!

You'd be working according to schedule, from Monday till Sunday (5 days a week) in 8-hour shifts that start from 7 AM and finish at 7 PM.

About us: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board.

Key responsibilities:

• responding to inquiries and educating our customers on our products by chat and email
• troubleshooting problems for customers including technical aspects of web applications, automations and integrations
• coordinating solutions with IT and management
• helping customers build successful businesses by translating technical concepts into simple language
• handling onboarding calls with customers

You may be the perfect fit if you:

• have excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, German, French or Russian would be an asset
• have online marketing acumen and basic understanding of how web applications work (e.g. APIs, integrations, data flow)
• are open to new experiences and ready to acquire new information at a fast pace
• feel comfortable navigating new tools, systems, and technical concepts
• are naturally curious and enjoy digging into problems to understand how things work
• have the ability to easily handle a number of interactions at the same time
• have superior verbal and written communication skills and are ready to master your speed-typing skill
• are an outgoing “people person” with an upbeat attitude
• are ready for speaking with a customer over the phone/via Teams call

Salary range:

Contract of employment: 6 000,00 - 8 000,00 PLN gross + commission paid upon reaching goals and additional bonus for weekend work  

Extra perks include*: 

• we work in a hybrid model for those based in the Tri-City area; employees based outside the area work fully remotely 
• home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space
• private medical care for employees and their family members
• employee referral program – up to 10 000 PLN for recommending a friend
• corporate life insurance
• employee pension program (PPE)
• flexible working hours and no meeting days – we want to help you adjust your schedule to your activities
• wellbeing and mental health culture – mental health helpline, sport card etc.
• modern equipment – most of our teams work on MacBooks
• English classes
• internal initiatives like webinars, knowledge-sharing sessions, and more!

*Some benefits may be available for the talents hired under the contract of employment only. 

 Apply and enjoy our  fully remote online recruitment process! 

1. Review stage: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities.   
2. Phone interview: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us. 
3. Task challenge: Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar.      
4. Final interview: It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you.   
5. Offer: If you have what it takes, accept our offer and — welcome aboard! Join our team and be in great company!  

Marta is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!