Head of VIP

Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market.

Perfect for those who aim to:

• Develop long-term VIP strategy, key performance KPIs and ensure proper strategy execution;


• Analyze player data and behavior to identify opportunities for revenue growth, upselling, cross-selling, and improving player retention and engagement through targeted marketing campaigns and VIP offers;


• Develop VIP acquisition strategy ( including on-line and off-line), generate and execute initiatives for VIP base growth;


• Develop system of strong relationships with VIP players, acting as their main point of contact, understanding their preferences, resolving issues, and providing personalized assistance to ensure customer satisfaction and loyalty;


• Lead and inspire a team of VIP account managers, VIP support team, VIP CRM Team, providing guidance, training, and mentorship to ensure excellent customer service and achievement of departmental goals;


• Collaborate with cross-functional teams to align VIP initiatives with marketing strategies, product enhancements, operational improvements, and regulatory compliance.


• Prepare and manage the departmental budget, monitor expenses, and optimize resource allocation;


• Provide regular reports on VIP performance, revenue generated, player feedback, and key metrics to support data-driven decision-making;


• Communicate regularly with senior management to provide updates, reports, and insights on the VIP program's performance;


• Stay up-to-date with industry trends, competitor activities, and market dynamics to identify emerging opportunities, best practices, and potential risks that may impact the VIP stream.

Experience you’ll need to bring:

• Experience in a similar role within the iGaming industry;


• Strong understanding of online gaming, casino products, and the overall iGaming ecosystem;


• Proven track record in managing and growing VIP programs, enhancing player experiences, and driving revenue;


• Excellent leadership skills with the ability to motivate and manage a diverse team;


• Analytical mindset with a strong grasp of data analysis and reporting tools to derive actionable insights;


• Outstanding interpersonal and communication skills, both written and verbal;


• Customer-focused approach with the ability to build and maintain relationships with high-value players;


• Familiarity with responsible gaming practices and regulatory compliance in the iGaming industry.

It's a perfect match if you have those personal features:

• Collaboration style is required as this role will have to manage directions (crm+ brand/events+ gamification) where he will not be direct manager (matrix structure)


• Data-driven mindset with strong analytical skills


• Strong leadership and people-management skills


• Excellent communication, negotiation, and relationship-building abilities

Our clients offer competitive benefits to support your professional and personal growth, including:

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  Health & Wellness Focus;

  
  


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  Global Medical Coverage;

  
  


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  Growth Opportunities;

  
  


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  Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

  
  


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  Performance-Driven Rewards;

  
  


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  Dynamic Work Environment.

  
  

Apply, and let your growth journey begin.