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Italian Speaking Customer Service for Food Delivery Platform - Work In Greece

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - Italian Speaking Customer Service for Food Delivery Platform - Work In Greece

Mercier Consultancy MD is pleased to offer an exciting opportunity for Italian Speaking Customer Service Representatives for a leading Food Delivery Platform, with the chance to work in beautiful Greece. This position is perfect for individuals who have a passion for food and exceptional customer service skills. As a member of our customer service team, you will assist Italian-speaking customers in navigating their orders and inquiries seamlessly.


Key Responsibilities

  • Manage customer inquiries regarding food orders, delivery schedules, and service-related questions via phone, email, and chat in Italian.
  • Provide detailed information about menu items, promotions, and delivery options.
  • Assist customers in troubleshooting issues with their orders and ensure prompt resolutions.
  • Resolve complaints in a professional and courteous manner, aiming to enhance customer satisfaction.
  • Document all customer interactions accurately in the CRM system for effective follow-up.
  • Collaborate with delivery personnel and kitchen staff to ensure seamless service delivery.
  • Stay informed about food and beverage trends to better assist customers and offer suggestions.
  • Fluency in Italian (both written and spoken) is essential; knowledge of English is a plus.
  • Previous experience in customer service, ideally within the food or hospitality industry.
  • Exceptional communication skills and a friendly, customer-oriented attitude.
  • Strong problem-solving abilities and the capability to handle high-pressure situations.
  • Ability to multitask and effectively manage multiple inquiries in a fast-paced environment.
  • Familiarity with CRM software and general office applications is desirable.
  • Willingness to work flexible hours, including evenings and weekends, as required.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Italian Speaking Customer Service for Food Delivery Platform - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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