Junior Carrier Relation Operator

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportunity to influence hundreds of millions of our users and to be part of the journey that makes us a super-app. Our mission is to make people’s lives easier by enabling meaningful connections, from precious moments with family and friends, through managing business relationships to pursuing their passions.

We’re looking for a Junior Carrier Relations Operator for our Telco team, focusing on sales and procurement for our A2P SMS and Voice products.

As a Junior Carrier Relations Operator, you’ll be working with industry market players such as mobile operators, virtual mobile operations, traffic aggregators, API Cloud communication platforms, and others.

• Manage costs, rates, and other trade-related data
• Evaluate and price new strategic and profitable deals
• Support the team and other stakeholders across various aspects, including ongoing deals.
• Act as the main point of contact inside the department in terms of deals, rates, volumes, and communicate the same to the other departments in Viber
• Monitor customer performance in terms of quality and costs to ensure company targets and objectives are met
• Develop new business by engaging with relevant global players in the market
• Maintain relationships and up-sell to existing customers; create and manage valuable wholesale traffic swap deals

• 2–3 years of proven professional experience in the SMS A2P or Voice market
• Excellent analytical skills and proficiency in Microsoft Excel
• Commercial mindset on improving efficiency and simplifying work procedures
• Telecom wholesale experience in messaging/voice trading: exchanging traffic between carriers, identifying opportunities, and creating swap deals for stable revenue and margins
• Comfortable working in a fast-paced, dynamic environment and collaborating with teammates globally
• Excellent analytical skills and proficiency in Microsoft Excel