Polish Back Office Gaming Support - Work in Sofia - Fully Paid Relocation

Mercier Consultancy MD invites applications for the role of Polish Back Office Gaming Support Specialist. This position offers the exceptional opportunity to work in Sofia, Bulgaria, with fully paid relocation. As a key member of our back office team, you will support gaming operations by managing customer inquiries and ensuring smooth operational workflows.

Key Responsibilities

• Provide back office support to Polish-speaking customers via email and other channels.
• Handle customer queries related to gaming accounts, payments, and technical issues efficiently.
• Collaborate with operational and technical teams to ensure timely resolution of issues.
• Maintain accurate documentation of customer interactions and internal procedures.
• Assist in identifying process improvements to enhance customer experience and operational efficiency.
• Stay current with gaming industry updates and company policies to provide informed support.

• Fluent in Polish, both written and spoken; knowledge of English is desirable.
• Previous experience in back office support, customer service, or the gaming industry is advantageous.
• Strong organizational skills and the ability to handle multiple tasks effectively.
• Excellent communication skills with a customer-centric approach.
• Ability to work collaboratively within a team and adapt to evolving workflows.
• Proficient with CRM systems and office software.
• Willingness to relocate to Sofia, Bulgaria, with full relocation costs covered.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...