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Polish Speaking Customer Service Agent - Work in Sofia - Fully Paid Relocation

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

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Job Description - Polish Speaking Customer Service Agent - Work in Sofia - Fully Paid Relocation

Mercier Consultancy MD is excited to present an incredible opportunity for a Polish Speaking Customer Service Agent to work in Sofia, Bulgaria, with fully paid relocation provided. In this role, you will be instrumental in delivering exceptional service to our Polish-speaking clients, addressing their needs and ensuring their satisfaction with our products and services.


Responsibilities

  • Assist Polish-speaking customers through various channels including phone, email, and chat, resolving inquiries and providing support related to our offerings.
  • Deliver detailed information about products, services, and account management to enhance customer experience.
  • Handle customer complaints and issues with professionalism, aiming to provide effective resolutions.
  • Document customer interactions accurately in our CRM system for quality assurance.
  • Collaborate with team members and other departments to ensure smooth service delivery and improve customer satisfaction.
  • Stay informed about product updates, promotions, and company policies to provide comprehensive support to clients.
  • Fluency in Polish (both written and spoken); proficiency in English is an advantage.
  • Experience in customer service or a related field is preferred.
  • Strong communication skills and a commitment to customer satisfaction.
  • Able to handle challenging situations with patience and professionalism.
  • Familiarity with CRM systems and standard office software.
  • Self-motivated with the ability to work independently in a team environment.
  • Willingness to relocate to Sofia, Bulgaria, with all relocation expenses covered.
  • Competitive Salary
  • Monthly Performance Bonus
  • Monthly Accommodation Allowance
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Private Gym
  • And Much More....
Original job Polish Speaking Customer Service Agent - Work in Sofia - Fully Paid Relocation posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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