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Polish Speaking Customer Service for Banking industry

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Job Description - Polish Speaking Customer Service for Banking industry

Patrique Mercier Recruitment FR is thrilled to announce an exciting opening for a Polish Speaking Customer Service Representative within the Banking industry. This role is ideal for individuals who are dedicated to providing exceptional support to Polish-speaking clients, ensuring they have a satisfactory banking experience.


Responsibilities

  • Deliver outstanding customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries and providing information about banking products and services.
  • Assist customers with account management, transaction inquiries, and general banking-related questions.
  • Handle customer complaints and resolve issues efficiently while maintaining a high level of professionalism.
  • Provide guidance on banking procedures and help customers navigate through online banking platforms.
  • Maintain an up-to-date knowledge of bank products, services, and regulations to offer accurate advice and assistance.
  • Document all customer interactions and maintain detailed records for compliance and service improvement.
  • Collaborate with internal departments to escalate and address complex customer issues.
  • Fluency in Polish and English, both written and spoken.
  • Experience in customer service, preferably in the banking or financial services industry.
  • Strong communication and interpersonal skills.
  • Ability to handle sensitive information with confidentiality.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Detail-oriented with strong problem-solving capabilities.
  • Ability to work effectively in a team-oriented environment.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
Original job Polish Speaking Customer Service for Banking industry posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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