Polish Speaking Customer Service for Finance industry

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Polish Speaking Customer Service Representative in the Finance industry. This position offers a chance to work with a dynamic team in a fast-paced environment, assisting Polish-speaking clients with their financial inquiries and supporting them in achieving their financial goals.

Responsibilities

• Provide high-quality customer service to Polish-speaking clients via phone, email, and chat, addressing inquiries about financial products and services.
• Assist customers with account management, transaction inquiries, and financial advice tailored to their needs.
• Handle customer complaints with professionalism, ensuring all concerns are addressed adequately and promptly.
• Maintain comprehensive knowledge of company policies and financial products to provide accurate information.
• Document all customer interactions meticulously, contributing to service quality improvements.
• Collaborate with internal teams to resolve more complex customer issues efficiently.
• Adhere to industry regulations and maintain confidentiality during all customer interactions.

• Fluency in Polish and English, both written and spoken.
• Previous experience in customer service, preferably within the finance or banking sector.
• Excellent communication and interpersonal skills.
• Strong analytical skills and attention to detail.
• Proficiency in customer service software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• A commitment to customer satisfaction and service excellence.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks