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Polish Speaking Customer Service for SaaS Company - Work In Greece

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Job Description - Polish Speaking Customer Service for SaaS Company - Work In Greece

Mercier Consultancy MD is thrilled to present an exciting opportunity for Polish Speaking Customer Service Representatives to join a leading SaaS company based in Greece. This role is perfect for individuals who are enthusiastic about technology and dedicated to providing exceptional customer support. As a vital member of our team, you will assist clients in navigating our software solutions while communicating effectively in Polish.


Key Responsibilities

  • Manage customer inquiries related to software products and services via phone, email, and chat in Polish.
  • Provide clients with comprehensive information regarding product features, troubleshooting, and technical assistance.
  • Assist customers with onboarding and guide them through the software setup and usage.
  • Resolve issues, complaints, and technical questions rapidly, ensuring customer satisfaction.
  • Document all customer interactions accurately in the CRM system for follow-ups and quality control.
  • Collaborate with technical teams to improve the customer experience and resolve complex issues.
  • Stay updated on industry trends and software developments to provide informed assistance.
  • Fluency in Polish (both written and spoken) is essential; proficiency in English is preferred.
  • Previous experience in customer service, especially in the SaaS or technology sector, is advantageous.
  • Excellent communication skills with a problem-solving mindset.
  • Ability to manage multiple customer inquiries efficiently in a fast-paced environment.
  • Familiarity with CRM software and customer service tools.
  • Proficient with technology and eagerness to learn new software applications.
  • Willingness to relocate to Greece and work flexible hours, including evenings and weekends if needed.
  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...
Original job Polish Speaking Customer Service for SaaS Company - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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