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Polish Speaking Customer Service for Social Media industry

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Job Description - Polish Speaking Customer Service for Social Media industry

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Polish Speaking Customer Service Representative in the dynamic Social Media industry. This role allows you to engage with users and provide premier customer support, ensuring a seamless experience on the platform for Polish-speaking clients.


Responsibilities

  • Deliver exemplary customer service to Polish-speaking users via multiple channels, including phone, email, and social media platforms.
  • Assist users with inquiries related to account management, features, and platform functionalities.
  • Resolve customer complaints and technical issues promptly, maintaining high levels of satisfaction.
  • Educate users about best practices and features of the service to enhance their overall experience.
  • Document all interactions carefully and contribute to the knowledge base for ongoing service improvements.
  • Collaborate with internal teams to escalate and resolve complex issues effectively.
  • Stay updated on industry trends, platform updates, and customer feedback to provide insightful support.
  • Fluency in Polish and English, both written and spoken.
  • Prior experience in customer service, particularly in the technology or social media sector, is advantageous.
  • Outstanding communication skills and a customer-oriented approach.
  • Strong analytical and problem-solving abilities.
  • Proficiency in using customer service software and social media tools.
  • Ability to work in a fast-paced environment and manage multiple tasks efficiently.
  • A genuine interest in social media and digital communication trends.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
Original job Polish Speaking Customer Service for Social Media industry posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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