Polish Speaking Customer Service for Social Media industry

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Polish Speaking Customer Service Representative in the dynamic Social Media industry. This role allows you to engage with users and provide premier customer support, ensuring a seamless experience on the platform for Polish-speaking clients.

Responsibilities

• Deliver exemplary customer service to Polish-speaking users via multiple channels, including phone, email, and social media platforms.
• Assist users with inquiries related to account management, features, and platform functionalities.
• Resolve customer complaints and technical issues promptly, maintaining high levels of satisfaction.
• Educate users about best practices and features of the service to enhance their overall experience.
• Document all interactions carefully and contribute to the knowledge base for ongoing service improvements.
• Collaborate with internal teams to escalate and resolve complex issues effectively.
• Stay updated on industry trends, platform updates, and customer feedback to provide insightful support.

• Fluency in Polish and English, both written and spoken.
• Prior experience in customer service, particularly in the technology or social media sector, is advantageous.
• Outstanding communication skills and a customer-oriented approach.
• Strong analytical and problem-solving abilities.
• Proficiency in using customer service software and social media tools.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• A genuine interest in social media and digital communication trends.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks