Polish Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

Mercier Consultancy MD is seeking a Polish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This role presents an excellent opportunity for Polish speakers to engage in a rewarding customer service career within a dynamic and multicultural environment.

Key Responsibilities

• Provide outstanding customer support and solutions to Polish-speaking clients through phone, email, and chat.
• Resolve customer inquiries efficiently, ensuring a high level of customer satisfaction.
• Maintain accurate documentation of customer interactions using CRM systems.
• Collaborate with internal teams to address and resolve complex customer issues.
• Stay informed about company products, services, and policies to deliver accurate information.
• Contribute to ongoing improvements in customer service processes and experience.

• Fluency in Polish (written and spoken) is mandatory; proficiency in English is an advantage.
• Experience in customer service, solutions, or related roles is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a customer-focused approach.
• Ability to work effectively in a team and fast-paced environment.
• Willingness to relocate to Sofia with paid relocation support.
• Adaptability and openness to working in a multicultural setting.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...