Polish Speaking Support Specialist - Work In Sofia - Fully Paid Relocation

Join Mercier Consultancy MD as a Polish Speaking Support Specialist and embark on an exciting journey in Sofia! We offer fully paid relocation for the right candidate. In this role, you will assist Polish-speaking customers, ensuring they receive top-notch support and guidance as they navigate our services.

Your Role

As a Polish Speaking Support Specialist, you will be the first point of contact for our valued Polish clientele. Your role will involve responding to inquiries and providing solutions while maintaining a high standard of customer satisfaction. Your fluency in Polish will be invaluable in building positive relationships with our customers.

Key Responsibilities

• Manage inbound customer inquiries in Polish through phone, email, and chat platforms.
• Offer accurate information and assistance regarding products and services.
• Troubleshoot issues and provide timely resolutions to customer concerns.
• Document interactions with customers and maintain records for quality assurance.
• Work alongside other departments to ensure efficient handling of customer cases.
• Stay updated on product and service knowledge to provide clear guidance to customers.

• Fluency in Polish (oral and written) is essential; knowledge of English is advantageous.
• Previous experience in customer service, ideally in a support role.
• Excellent communication skills with a strong emphasis on customer care.
• Ability to work in a fast-paced environment and manage multiple responsibilities.
• Familiarity with customer service software and CRM tools.
• A positive attitude, teamwork spirit, and a willingness to relocate.
• Demonstrated problem-solving skills and a commitment to customer satisfaction.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Private Gym
6. Health Insurance
7. And Much More...