Polish Speaking Travel Support Advisor - Work In Sofia - Paid Relocation

Join Mercier Consultancy MD as a Polish Speaking Travel Support Advisor in Sofia, Bulgaria, and enjoy a paid relocation! We are looking for dedicated individuals with a passion for travel and customer service. In this role, you will be the primary point of contact for our Polish-speaking clients, helping them navigate their travel needs and ensuring an exceptional customer experience.

Key Responsibilities

• Assist Polish-speaking clients with travel inquiries through various communication channels, including phone, email, and chat.
• Manage bookings, modifications, and cancellations efficiently while maintaining high accuracy.
• Provide tailored travel recommendations that align with client preferences and desires.
• Address and resolve customer complaints effectively to ensure satisfaction.
• Document and keep records of client interactions and support requests within our CRM system.
• Keep up-to-date with travel industry trends and company services to provide informed advice to clients.

• Fluency in Polish (both written and spoken) is essential; English proficiency is a plus.
• Prior experience in customer service or travel support is highly desirable.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction.
• Capability to handle multiple tasks and inquiries in a fast-paced environment.
• Familiarity with CRM systems and travel booking platforms is advantageous.
• Willing to relocate to Sofia, Bulgaria, with all relocation expenses covered.
• A friendly, approachable demeanor with a strong desire to assist clients with their travel journeys.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Monthly Performance Bonus
5. Health Insurance
6. Monthly accommodation bonus
7. And Much More ...