Polish-Speaking Customer Experts for Tobacco Products - Work In Greece

Mercier Consultancy MD is seeking motivated Polish-Speaking Customer Experts to join our team for a unique opportunity focusing on tobacco products in Greece. As a member of our customer service team, you will provide specialized support to our Polish-speaking clients, ensuring they receive accurate information and exceptional service related to our tobacco offerings.

Key Responsibilities

• Assist Polish-speaking customers with inquiries regarding tobacco products via phone, email, and chat.
• Provide accurate information about product specifications, usage guidelines, and company policies.
• Maintain up-to-date knowledge of tobacco regulations and industry standards to ensure compliance and support.
• Document customer interactions in our CRM system to maintain accurate records and facilitate follow-ups.
• Work collaboratively with internal teams to resolve customer issues and enhance the overall experience.
• Monitor customer feedback and communicate insights to management for service improvement.

• Fluency in Polish (both written and spoken) is essential; knowledge of English is advantageous.
• Prior experience in customer service or support roles is preferred.
• Strong communication skills and a customer-centric approach.
• Ability to remain calm and professional in a fast-paced environment while multitasking.
• Familiarity with CRM systems and digital communication tools is a plus.
• Attention to detail and strong organizational skills for managing customer inquiries.
• Willingness to work in Greece and adapt to a new cultural setting.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...