Senior Customer Consultant

About the role

Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve.

We are the key link between Nielsen and our clients - manufacturers from FMCG industry. Our service and delivery are the reason clients will continue to invest in our products and service.

 

As a Senior Customer Consultant, you will oversee cooperation with top FMCG Clients with the aim to move it to the more strategic level. This is a role designed to build and develop strong partnerships with strategic Clients to drive their satisfaction and inspire them, drive client and NIQ business growth. You can expect the job to be focused up to 30% on delivering strategic insights and in 70% on Client consulting and overseeing cooperation as you will be a main Client contact. These will involve regular meetings with the clients, leading discussions to understand their needs, presenting them to C-Level stakeholders, showing strategic directions, as well as managing the every-day cooperation and supporting client with difficult topics, including escalations. Internally, the role requires close cooperation with both analytical and sales teams. Although you will not have sales responsibilities, you will have an indirect impact on the sales results via discovering and generating leads.



 

Responsibilities

• Maintain & enhance existing customer relationships and build strong partnership with the Clients
• Help Clients make winning decisions with the world-class service experience
• Understand Clients and define solution with stakeholders
• Know and understand the business needs of your Clients and conduct strategic workshop that generate added value and opportunities
• Support of budget attainment, close coordination with Sales team on sales opportunities
• Continuously expand knowledge of business topics, markets and NielsenIQ products
• Use deep industry, customer and product knowledge to increase client ROI
• Analyze and interpret sales data to answer specific Client business questions and deliver value to the Clients via actionable and concrete recommendations
• Lead Client meetings and presentations
• Manage Clients escalations
• Drive adoption of NIQ tools & capabilities

Skills:

• 🤝 ability to combine market data with knowledge of consumers and trends to draw accurate conclusions and effectively summarize observations.

• 🎯 acting with business goals in mind and thinks strategically – can translate data into practical insights that support brand growth.

• 💬 Clearly and concise communication – both through data and the stories that emerge from it

• 👂 Active listening and ability to ask insightful questions and connect the dots to better understand customer needs.

• 🌍 Being curious about the world and actively seeking knowledge to provide current and valuable recommendations.

A Little Bit About You

Curiosity drives your interest in what moves the market. You know how to listen and how to be heard. You are empathic, willing to help solve the potential issues and can stand for your recommendation or admit that other’s idea is better. You find potential in percentages. Whether you got your start in Analytics or Sales, you know how to astonish clients and possess maturity needed to consult clients, understand their needs, and sometimes even challenge them. Presenting in front of a bigger audience or C-level stakeholders sounds exciting while internal cooperation and teamwork come naturally to you.

Qualifications

• 2-3 years of experience that combines client-facing and analytical roles (areas such as account management, category management, trade marketing, client consulting or similar)
• Experience within the FMCG industry is preferred
• Proven ability to build strong partnerships with the clients
• Client-centric approach and high-level of client service skills
• Distinctive industry expertise regarding trends, environment categories, etc.
• Strong presentation skills
• Strong analytical mind and excellent numerical skills;
• Very good knowledge of Microsoft Excel, PowerPoint
• Fluent Polish and very good written and spoken communication skills in English (must have) 
• Ability to work both independently and as an enthusiastic team player
• Comfortable working in a virtual environment

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Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion