Slovak Speaking Video Streaming Support - Athens, Greece

Join Patrique Mercier Recruitment JP as a Slovak Speaking Video Streaming Support Specialist in the beautiful city of Athens, Greece! This is an exciting opportunity to make a difference by helping our Slovak-speaking customers enjoy their video streaming experience. Work within a forward-thinking tech company while soaking in the rich culture and history that Athens has to offer.

Responsibilities

• Provide outstanding customer support to Slovak-speaking users via phone, email, and chat.
• Troubleshoot and resolve technical issues related to video streaming services effectively.
• Educate customers on how to navigate the platform and make the most of its features.
• Accurately document customer interactions and resolutions in the CRM system.
• Collaborate with technical teams to escalate and solve complex inquiries.
• Participate in ongoing training to stay updated on service changes and product features.
• Gather and communicate customer feedback to continually improve service quality.

• Fluency in Slovak and English, both written and spoken.
• Strong dedication to customer service and satisfaction.
• Prior experience in customer support or technical support is advantageous.
• Ability to effectively troubleshoot technical issues with a focus on solutions.
• Exceptional communication skills, displaying a friendly and professional approach.
• A proactive interest in learning new technologies and adapting to changes.
• Able to perform well in a fast-paced environment and manage changing priorities.
• Knowledge of video streaming platforms is a plus.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )