Remote Support Specialist (m/f/d)

Remote Support Specialist (m/f/d)

Location: Poland

We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people, our customers and ultimately the health of mankind.

While we invest in engineering excellence – leading-edge medical technologies and services, we don’t stop there. We also deeply invest on our 68 000 people with the hearts of pioneers, highly committed and connected in this industry. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.

Join our Healthineers team!  

Your tasks and responsibilities:

• You will be part of our value chain for Connectivity Installation and Maintenance – this will ensure the secure connection of all our customers' medical systems to our remote service platforms.
• You act as first point of contact for our internal and external customers and interact via hotline (inbound and outbound) and E-Mail to provide appropriate solutions for a various collection of customer requests. Your role includes dispatching and escalation of requests.
• Provide technical support to customers experiencing application or technical issues according to our Knowledge Base and Guides.
• You also fulfill your responsibilities in on-call duty and shift operation in the 24/7 telephone support of the IT service environment.
• As part of your role, you will also be responsible for the continuous improvement and productivity increase of the support processes.

Your qualifications, experience & skills:

• At least 1-year prior experience in providing customer support in an IT environment.
• Knowledge of network terms e.g. LAN, TCP/IP, IPSEC, Firewalls.
• You are fluent (min. C1) in Polish AND English
• Other languages are a plus: German, French, Spanish, Italian
• Prior experience within the healthcare industry is a plus
• Highly motivated team player with strong communication, customer service and problem resolution skills
• Self-motivation, methodological skills, customer orientation as well as analytical and assertive skills complete your profile.
• To effectively manage a global customer base in different time zones, we request candidates to have flexibility in working hours (between 7.00am – 7.00pm) – schedules are prepared in advance, it’s a standard 8-hours working day.

    We offer:

• Exciting work in international corporation on contract of employment with benefit package (i.e. couple of extra vacation days, cafeteria system, medical care, employee pension scheme, life insurance program).
• You can work remotely/hybrid/in one of our local offices – note that we are looking for candidates already located in Poland.
• Established onboarding concept with dedicated trainings, guidance by a mentor during the first weeks, wide range of courses, e-books and other training content on a global e-learning platform.

If you are interested use the “Apply” button.

Our culture:

Siemens Healthineers is a Great Place To Work®!

In the survey during certification process 91% of employees said that Siemens Healthineers in Poland is a great place to work. This is confirmed by the survey results, which highlight an organizational culture based on integrity, care for the community and committed leadership.

At Siemens Healthineers, we take into account different perspectives, are open to dialogue and challenge conventions. Change is an integral part of our work. We strive to be a leader of change in our industry, not just to respond to them. We invite you to take on new challenges with us, test your ideas and celebrate successes.

We highly value diversity, inclusion and equal opportunities, so we warmly invite everyone, regardless of their gender identity, to apply for this position. We also encourage people with disabilities to apply.

Do you want to know more? Contact us.

At https://www.siemens-healthineers.com/pl/ you will find additional information about our areas of ​​activities.

We care about data privacy and take it seriously in accordance with the GDPR and other regulations related to personal data protection. For this reason, please do not send us your CV or other application documents by e-mail. Instead, please create your profile on our Career Portal https://jobs.siemens.com/healthineers , which allows you to submit your documents, apply for open positions and to obtain information about our vacancies and career development at Siemens.