Logo-of-Gypsy-Collective-hiring-for-jobs-in-Poland-on-GrabJobs

VIP Account Manager

icon briefcase Job Type : Full Time
icon remote-alt Remote / Work from Home

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
Apply Now
icon loader Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - VIP Account Manager

Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention.

📅 Your daily adventures include:

  • Manage an assigned portfolio of VIP players;
  • Build and maintain strong, long-term relationships with high-value clients;
  • Provide personalized communication based on player preferences;
  • Ensure a high level of player satisfaction and engagement;
  • Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls);
  • Provide personalized support for high-value clients, including assistance, bonus offers, and consultations;
  • Offer personalized bonuses and reload promotions within the approved VIP matrix;
  • Analyze player activity: deposits, bets, win/loss, frequency, and average bet size;
  • Handle big wins and big losses with a professional and client-oriented approach;
  • Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests;
  • Identify signs of risky or problematic player behavior;
  • Escalate relevant cases when necessary;
  • Follow Responsible Gaming and compliance guidelines.

🧭 What makes you a great match:

  • 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto);
  • Proven experience in one-on-one communication with VIP clients (chat / messengers);
  • Strong objection-handling and retention skills;
  • Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity;
  • Proficiency with Telegram, WhatsApp, LiveChat, CRM systems;
  • Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold;
  • Strong written and verbal communication skills;
  • English level: B2+ (required);
  • Fluent in Ukrainian;
  • Schedule: 2/2 – 12-hour shifts (day / night).
  • 💸 Flexible payment options: choose the method that works best for you.
  • 🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.
  • 🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.
  • 📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.
  • 🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.
  • 🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.
  • 💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.
  • 🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

    If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.
Original job VIP Account Manager posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Apply Now
Share Job
Share Job

Auto-Apply to VIP Account Manager Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar VIP Account Manager Jobs in Poland

GrabJobs is the no1 job portal in Poland, connecting you to thousands of jobs fast! Find the best jobs in Poland, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.