Repair Quality Manager

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.

Lime is hiring a Repair Quality Manager to join our Operations Excellence team! In this role, you will report into the Repair Excellence Manager. You will lead initiatives for Warehouse Teams Globally to embed a culture of process compliance, fleet reliability and quality, elevate best practices from local to global and drive standardization.

The ideal candidate will have experience working in an evolving startup environment. You will be an in the moment problem solver with the ability to think about the short term and long term plan. You're energized about building and scaling and being part of a forward-thinking organization.  

We are a remote first company! For many roles, we welcome applications from anywhere we operate. As this is a hybrid position requiring you to go into a warehouse three times per week, it's preferred that the individual hired for this role be within 30 miles or 60 minutes of London’s city center.

• Deep dive in data led-opportunities for hardware reliability, repair compliance and standardization initiatives.
• Significantly contribute to the planning process, often leading the development of OKRs, roadmaps, and budgets.
• Partner, influence and help implement training, quality standards and processes with cross-functional teams on training, hardware and compliance.
• Build a culture of compliance in our warehouse teams where repair SOPs are challenged and systematically improved. Serve as a HW subject matter expert for our products.
• Provide Maintenance and Hardware Feedback between Local Ops and our Global Service Center.
• Continuously improve compliance and quality metrics both on the warehouse floor as well as transactional by collaborating with multiple functions such as product, compliance and mechanic managers.

• Bachelor’s Degree in business administration, finance, industrial engineering, mechanical engineering, or a related field.
• Minimum of 5 years leading improvement methodologies such as Lean and Six Sigma in an operational environment
• Data analytics proficiency, advanced Excel skills, SQL and database queries
• Travel is an important part of the role and is expected at approximately 25%

• Master’s Degree in management or operations
• Lean certification

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Why Lime? 

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team: 

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email [email protected] for assistance. 

Use of artificial intelligence or an LLM such as ChatGPT during the interview process will be grounds for rejection of your application.