Representative, Customer Service

Imagine how your ideas and expertise can change a patient’s life. At Edwards Lifesciences, our Customer Service teams are dedicated to providing thoughtful care and meaningful interactions to patients, customers, and stakeholders. As a member of this team, you’ll work cross-functionally across our organization to ensure our ­­­customers receive the support they need and feel connected to our mission of putting patients at the heart of every decision.  
 

How you’ll make an impact:

Order Management

• Manage orders throughout the full order lifecycle, including order entry into JDE and order verification.
• Check inventory availability based on customer requests.
• Follow up with customers regarding order status and related inquiries.
• Prepare and maintain backorder reports.
• Process consignment stock orders.
• Support physical consignment checks and resolve discrepancies in cooperation with the sales team.
• Manage credit orders and, when applicable, work with Bids and Tenders to ensure accurate and reliable pricing information in the system, including price revisions and adjustments.
• Create and maintain ship-to records in the address book.
   

Complaint Management

• Manage returned goods complaints, including documentation handling, issue resolution, and coordination related to Biokits in cooperation with the QA department.
• Coordinate FCA activities.
• Perform additional office duties, including archiving and categorizing relevant documents.

Other

• Provide basic EDI administration, when applicable.
• May act as part of the super-user network for JDE and SFDC.
• Participate in moderately complex one-time projects aimed at improving service quality and the overall effectiveness of the Customer Service department.
   

This position is a maternity cover contract for approximately one year, with potential for permanent employment subject to business needs.
 

This role requires full on-site presence, with fixed working hours from 8:00 to 16:00.
 

What you'll need (Required):

• High school diploma with relevant experience in customer service involving physical goods
• Fluency in both Polish and English
   

What else we look for (Preferred)

• Strong written and verbal communication skills, with the ability to build effective interpersonal relationships
• Advanced computer skills, including proficiency in the Microsoft Office Suite
• Experience with ERP systems (e.g., JDE) is an advantage
• Ability to perform effectively in a fast-paced environment
• Quick learner with a proactive and solution-oriented approach
• Highly organized, with strong attention to detail and problem-solving skills
   

For Poland, the base pay range for this position is 77 000 – 110,000 PLN. The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience).