Research Operations Specialist

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel and Beyond the Game Blog where we share behind-the-scenes insights and stories direct from our team members!

As a Research Operations Specialist (ResearchOps), you will play a key role in streamlining and scaling UX Research efforts across the company. You will work closely with UX Researchers, Legal, IT, Marketing, and other internal partners to ensure research studies are delivered efficiently, securely, and at a high operational standard.

Your responsibilities will include enabling fast and reliable delivery of research insights to development teams, maintaining security standards to prevent leaks, and ensuring all research operations meet the highest privacy and compliance requirements. You will also support the REDPlaytesting Program by helping communicate it to players, maintaining its visibility, and ensuring a high-quality experience for all research participants.

If you enjoy bringing structure to complex workflows, supporting others in doing their best work, and contributing to the growth of UX Research as a studio capability, we’d love to hear from you.

Daily responsibilities

• Recruit research participants and manage end-to-end study logistics, including scheduling, coordination, and participant communication.
• Support Research Operations Coordinator and Producer in planning and execution of research sessions and playtests, ensuring studies run smoothly, efficiently, and provide a positive experience for participants.
• Maintain the UX Research Lab and research tools, ensuring hardware, software, and setups are reliable, up to date, and ready for use.
• Maintain, develop, and continuously improve research operations processes, pipelines, templates, and documentation to support consistency and scalability.
• Ensure research operations adhere to privacy, security, and compliance standards, including proper handling of participant data and sensitive materials.
• Plan and support the management of internal ResearchOps projects, such as external communication initiatives, tool development, or operational improvements.

• At least 3 years of professional experience in research operations, project management, or a related field.
• Hands-on experience managing projects and supporting the establishment, improvement, or streamlining of processes and workflows.
• Ability to identify risks, set priorities, and support efficient, reliable delivery of work.
• Good familiarity with and understanding of the gaming industry, including recent releases, current trends, industry news, and a broad range of game genres.
• Excellent collaboration, communication, and stakeholder management skills, with the ability to work effectively across disciplines.
• Strong technical awareness, with the ability to troubleshoot basic issues and clearly communicate technical problems when escalation is required.
• Very good English proficiency, both written and spoken.

Nice to have

(Please note that these skills are not required to apply for the position)

• Familiarity with UX Research or Games UX Research, including commonly used research methods.
• Experience working with physical UX Research Labs, especially in environments with high confidentiality and security requirements.
• Experience in communication management or PR, including proposing communication ideas, creating briefs, and explaining how they support program or business goals.
• Familiarity with commonly used UX Research and development tools (OBS, Qualtrics, Confluence, Jira, version control etc.)
• Good Polish proficiency, both written and spoken.

Working mode

In-office in a hybrid or full-time capacity in Warsaw, Poland. Relocation is required.

Relocation Support

• Relocation package — flight ticket, company apartment for your first month, relocating your pet and family, shipping your belongings. It’s all covered.
• Relocation assistance — processing your legalization operations for you and  tax settlements — all you need to feel right at home is taken care of.
• Polish lessons for foreign employees — and for your spouse or partner, too.
• Paid Leave — from 20 to 26 days of holiday per year, and paid sick leave.

Health & Well-Being

• Private medical healthcare — a selection of medical plans with dental care and unlimited rehabilitation to choose from, which are also accessible for your partner and relatives.
• Life insurance — comprehensive pension and insurance plans to protect you and your loved ones.
• Annual screenings for cancer prevention covered by the company.
• Psychological and psychiatrist care — free mental health support and various well-being initiatives.
• Sports card — gain access to a wide number of sporting and fitness facilities across the city.
• Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
• RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
• RED Summer Camp for Kids — a fun summer program for children aged 5–12, majoritively paid by the company.

Perks & Professional Growth

• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures, and courses — workshops and trainings for each employee, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• REDs have access to the cafeteria platform through which they can receive subscription benefits, additional medical packages or vouchers and codes to shops, cinemas, and public transport reimbursement.
• Gifts for newborn rebels and regular chances to nab some cool swag!

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — ​​canteens.
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
• Sustainability is an ongoing commitment for us, and our campus has  electric car charging points, green zones, and much more. Read all about it on our Beyond the Game Blog.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support, and yoga and boxing classes.
• No dress-code — we like to keep it casual.

If you've observed any irregularities (i.e. legal or ethical violations) in our recruitment process, please click here to report them anonymously.

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