Resident Engineer - Dell ECS Specialist - Poland

We are seeking a highly skilled Resident Engineer to act as the dedicated technical expert for a key enterprise client in Poland. In this role, you will serve as the subject matter expert for Dell ECS (Elastic Cloud Storage) , responsible for the day-to-day operational health, performance optimization, and architectural integrity of the object storage platform.

You will bridge the gap between the customer’s IT operations and the core engineering team, ensuring maximum availability, data durability, and seamless integration with applications such as backup systems, big data analytics, and private cloud environments.

Key Responsibilities

Platform Operations & Maintenance

• Serve as the primary technical authority for the Dell ECS infrastructure.
• Perform proactive health checks, capacity planning, and performance tuning of the ECS cluster.
• Manage the lifecycle of the platform, including software upgrades, firmware updates, and hardware replacement coordination.
• Monitor system alerts, logs, and metrics to prevent downtime and resolve incidents within agreed SLAs.

Incident & Problem Management

• Provide Level 2/3 escalation support for storage-related incidents.
• Troubleshoot complex issues involving object storage (S3, Atmos, Swift), replication groups, and data access latency.
• Coordinate with Dell ECS Global Support and internal engineering teams for root cause analysis (RCA) and hardware failures.

Customer Advisory & Integration

• Advise the customer on best practices for bucket policies, access controls (IAM), and data protection (replication, geo-protection).
• Assist application owners (SAP, Veeam, Commvault, or custom DevOps teams) with integrating S3-compatible applications with the ECS platform.
• Conduct regular architecture reviews to ensure scalability aligns with business growth.

Documentation & Knowledge Transfer

• Maintain detailed documentation of the environment, including configuration changes, network topology, and SOPs.
• Conduct training sessions and workshops for the customer’s internal IT staff to enhance their operational capabilities.

Technical Expertise

• Dell ECS: 3+ years of hands-on experience with Dell ECS (Elastic Cloud Storage) administration. Must have deep knowledge of:
• ECS software upgrades and node replacement.
• Object storage protocols (S3, Atmos, Swift).
• Replication groups, namespace management, and data lifecycle policies.
• ECS GeoDrive and CAS (Centera) migration experience is a plus.
• Storage & Virtualization: Strong understanding of underlying infrastructure (PowerEdge servers, Networking switches, Data Domain integration).
• Linux Administration: Proficiency in Linux (RHEL/CentOS) command line for debugging and log analysis.
• Scripting: Experience with Python, Bash, or Ansible for automation of storage tasks and reporting.

Soft Skills

• Residency Mindset: Proven experience working embedded within a customer team; ability to manage stakeholder expectations professionally.
• Communication: Fluent English (C1 level required). Polish language proficiency is highly advantageous for client-facing interactions.
• Analytical Thinking: Exceptional problem-solving skills under pressure.

Education & Certifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• Dell ECS Certification (e.g., Dell EMC Proven Professional Specialist – ECS) is highly preferred.
• ITIL Foundation certification is a plus.