Sales Productivity Analyst (m/f/x)*

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Sales Productivity Analyst (m/f/x)*, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Acting as the primary liaison with internal stakeholders (mainly with the Sales Teams, but also with other teams participating in the process

• Communicating clearly and professionally with the internal stakeholders by telephone and/or written correspondence

• Educating, training and informing internal stakeholders of various processes and directing them to appropriate resources

• Handling internal stakeholders' inquiries and claim, interpreting policies and regulations, investigating problems, and communicating with other departments and providers to research and resolve issues. Identifying and implementing service solutions

• Practicing first-call resolution with internal stakeholders. Providing insight to resolve problems

• Participating in and maintaining a quality service culture

• Supporting the organization's quality program(s)

• Participating in or leading department initiatives and sharing knowledge with colleagues

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher from an accredited learning institution

• Practical knowledge of Microsoft Excel

• Minimum one (1) year of experience in customer service and/or sales

• Exceptional customer service competencies

• Ability to work in a high-volume rapidly changing environment

• Ability to handle work-related stress, handle multiple priorities simultaneously, and meet deadlines

• English language proficiency at a minimum of B2 level, as this position requires daily communication in English

AND

In addition to the above requirements, the following soft skills are also required:

• A person who works well individually, and in a team and is committed to achieving the team’s goals 

• Ability to work in an environment that requires compliance with the rules and orders of the supervisor  

• Proactive attitude to the duties entrusted

• Analytical and meticulous approach to the tasks entrusted

• Detailed oriented and enjoys working with operational processes

• Ability to prioritize tasks

• Ability to solve problems and communicate properly

Additional qualifications that could help you succeed even further in this role include:

• Beneficial will be previous experience working with a specific process system or specific methodology: Salesforce, SAP, Power BI, others

Work location: Hybrid (Wrocław, Poland)

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Diversity & Inclusion

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

   

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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