Sales Specialist

We are now looking for a Sales Specialist to join our team in UPM Business HUB Wrocław, Poland.  

Greetings from your future manager 

“I'm excited to welcome a new Sales Specialist to our team. We’re a close team of enthusiastic, committed people working together to succeed personally and professionally. You’ll be challenged with developing, growing, and managing new and existing customers in a very dynamic and always changing market. Our East sub-area Sales Team is responsible for paper sales in the following areas: Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Balkan area, as well as Greece and Cyprus”. – Dániel Sevcov, Sales Director, East 

What you will do 

• Manage sales accounts for new and existing customers, including business planning, building customer relationships, identifying customer needs, handling tenders and non‑order‑related enquiries, forecasting demand with customers, and following up on allocations to fulfill deals 

• Utilize defined sales processes, tools, and systems to execute sales activities, including regularly updating sales actions and deals within the designated CRM software 

• Ensure pricing excellence by adhering to UPM’s pricing policy and the established pricing framework 

• Establish and maintain customer contracts that comply with UPM contractual practices and align with sales‑management guidance 

• Develop new business through in‑house lead generation, qualification, and nurturing activities that result in new sales for UPM 

• Increase internal market intelligence by understanding end‑user needs through continuous contact and dialogue 

• Identify product and service gaps and communicate insights internally to support future development 

• Create customer satisfaction by demonstrating a drive to exceed expectations and deliver a seamless customer experience 

• Facilitate customer onboarding in collaboration with key internal partners and departments, including supply chain and technical sales 

 Who you are 

• You have at least 3 years of experience in sales, customer service, or a related field 

• You have a university degree or an equivalent level of professional experience 

• You have experience in relationship and account‑management activities 

• You have strong sales skills and a proactive business approach 

• You have a mindset geared toward customer centricity 

• You have good team‑cooperation and collaboration skills 

• You have the ability to coordinate tasks and communicate effectively under pressure 

• You have readiness for change and a willingness to take initiative 

• You have relevant sales‑system experience, ideally including Salesforce and forecasting tools 

• You have fluency in English, and additional languages such as Czech, Slovak, Hungarian, Romanian, or Bulgarian are considered an asset 

This is what we offer to you 

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.  

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.  

• Development opportunities: We offer you great opportunities to learn and grow throughout your career.  We are an international, multi-business organization offering plenty of avenues for personal growth.  

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

Learn about our Rewarding and our Ways of working