Second Line Support Engineer

We will only be proceeding with candidates based in Poland for this role.

Location: Poznan OR Krakow, Poland.

Reports to: Support Team Lead (XTRF+Connectors Team)

Type: Full-time

XTM Group is dedicated to delivering cutting-edge solutions in the field of translation management. Our mission is to help enterprises reach global markets more efficiently by creating, delivering, and supporting an industry-leading platform to automate and manage all aspects of the localization process.

Our culture emphasizes teamwork, collaboration, and a passion for language technology to better serve customers and employees. We are dedicated to creating a solution-oriented and inclusive environment where everyone feels valued and can contribute their best. Our core values guide their actions and are the foundation of our company culture, driving us to achieve the vision of being the leading Translation Management System for enterprises.

In this role, you'll be responsible for providing crucial technical support to our clients, ensuring our applications run smoothly and efficiently. You'll be a key point of contact for resolving complex issues, collaborating directly with our product and development team, and maintaining a high level of client satisfaction.

Key Responsibilities:

• Manage support tickets and provide timely, effective solutions to technical issues.
• Analyze and solve problems with our applications, escalating complex issues to the development team when necessary.
• Communicate directly with clients, offering outstanding service and clear technical guidance.
• Collaborate with developers to identify, troubleshoot, and fix bugs.
• Create and implement custom configurations on our servers to meet specific client needs.

To be considered for this role, you should be able to demonstrate the following:

• Strong analytical skills with the ability to diagnose and resolve technical issues efficiently.
• Excellent time management skills and the ability to prioritise tasks effectively.
• Good knowledge of Linux operating systems.
• Strong SQL skills (console level) with experience in PostgreSQL, MS SQL, or Oracle.
• Client management skills and the ability to communicate technical information clearly and professionally.
• Fluency in English (both written and spoken) is required.

Nice to Have

• Basic understanding of API concepts (REST/SOAP) and experience with tools like Postman is a significant advantage.
• Technical IT courses or certifications in databases.

What You Can Expect
Beyond a competitive salary, we offer a range of benefits designed to support your life and career, including:

• Work-Life Balance: Full remote work possibility, providing you with maximum flexibility.
• Language Growth: English lessons tailored to your proficiency level to support your professional communication.
• Professional Development: Annual budget for additional training, certifications, and professional courses.
• Continuous Learning: Access to international opportunities, career advancement programs, and top-tier training resources.
• Expertise: Work alongside industry experts in a supportive, tech-driven environment.

Benefits may vary by location — your Talent Partner will provide full details during the hiring process.

Everyone Belongs at XTM
At XTM, we design experiences that reflect and include the full spectrum of people we serve — and that begins with our own team. We're dedicated to building a workplace where inclusion isn’t just a value, but a daily practice. Here, you’ll find the support and encouragement to grow, succeed, and truly belong — no matter your background. Explore our Diversity & Inclusion page to see how we’re shaping a more inclusive future at XTM.

The Application Journey
When you apply, our Talent Acquisition team will carefully review your application. If your experience aligns with the role, we’ll be in touch to guide you through the next steps.

⚠️ Recruitment Alert: Please be aware of fraudulent recruitment activity. Only engage with XTM emails ending in @xtm-intl.com and xtm.cloud OR transifex.com.

We’re also committed to accessibility and inclusive hiring. If you need accommodations at any stage of the process, please indicate this in your application or speak directly with the Talent Partner.