SecOps Engineer II

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

Welcome to the Global Product and Tech: CISO team at LivePerson! We are a global security team of 20 professionals located across North America and EMEA. We are seeking highly motivated individuals to contribute to shaping security initiatives and driving innovation. 

Applicants must be authorized to work in Poland.

In this role, you will have the opportunity to (your tasks): 

• Design, build, and maintain security measures to protect Liveperson's computer systems, networks, and information.


• Identify and define security needs for our systems, following industry best practices and rules.


• Create detailed security plans for our computer systems, both our own and those we use in cloud services.


• Collaborate with other teams to find, fix, and reduce security issues in our cloud systems, software, and processes.


• Write clear instructions and procedures for our security practices.


• Set up and fix problems with security tools and services.


• Develop technical solutions to make our systems more secure and automate repetitive security tasks.


• Serve as a key expert to help Security Analysts and external security partners with complex issues.


• Ensure the security of all IT and operations areas so our systems work well, and our data stays private, accurate, and available.


• Document, monitor, and report on various security systems and processes to make sure our systems and data are secure and working correctly.


• Help choose the best security tools with other teams to meet the company's needs.


• Test, maintain, and improve our security solutions to meet the highest security standards.


• Work closely with IT and System teams to strengthen the security of our cloud and infrastructure tools, following security rules and best practices.


• Analyze data from systems to find any unusual or potentially harmful activity.


• Be available to respond to urgent security issues outside of regular work hours (on-call rotation).

Here are some of the things you'll bring (requirements):

• Hands-on experience working with multiple cloud services.


• Practical experience with networking, and systems like Elastic, OKTA, IDM, AD, JAMF, Windows, Linux, and MacOS.


• Experience in responding to security incidents and analyzing system logs.


• Familiarity with Python or other scripting languages.


• At least 3 years of experience in IT or System teams within a software or cloud-based company.


• Experience creating and working with procedures, reports, service level agreements (SLAs), and escalation processes.


• Ability to perform well under pressure in fast-changing environments.


• Strong communication and teamwork skills, this includes excellent written and spoken English skills.


• Good problem-solving skills and the ability to stay calm under pressure.


• A valid Comptia CySA+ certification.

A strong sense of quality, personal responsibility, and a passion for security. 

Benefits:

• Annual Leave extended to a limit of 28 days (regardless of seniority);


• Additional days supporting employee wellbeing - Care Days (up to 5 days per year)


• 2 additional days of Volunteering per year (you choose how to use them, the important thing is that you do something good!)


• Remote first company with offices in the centre of Katowice and Warsaw


• Modern equipment (MacBook Pro)


• Employee bonus available to each employee (up to 20% of annual salary, depending on the position, depending on the position, annual assessment and annual results of the company)


• Monthly meetings with delicious lunches in the Office! 

Belonging at LivePerson: 

Equal opportunities and the autonomous participation of people with severe disabilities and those with equivalent status, as well as respectful collaboration, are given at LivePerson. We warmly welcome applicants with disabilities or equivalent status. If you have any questions or require accommodations to create the best possible work environment at LivePerson, please don't hesitate to let us know.