Senior Credit Operations Specialist

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber, and infrastructure for our rapidly growing world is what we\u0027re all about at John Deere. And it\u0027s why we\u0027re investing in our people and our technology like never before! Here the world\u0027s brightest minds are tackling the world\u0027s biggest challenges. If you believe one person can make the world a better place, we\u0027ll put you to work. RIGHT NOW.\n\nJohn Deere Bank S.A. is the European Headquarters for John Deere Financial and maintains branch offices in the UK, Spain, Germany, and Poland. The primary activity is providing financial services to customers and dealers who want to finance John Deere equipment.\n\nIn our financial department, you can expect an international team with a global presence in a highly collaborating network using benchmark processes and systems (e.g., SAP ERP) to support the business objectives. Our teams are working in an innovative environment where new ideas (e.g., artificial intelligence) and continuous process improvements are appreciated and promoted. We provide the best solutions and opportunities for our employees with high engagement toward creative thinkers with outstanding financial expertise.\n\nOur financial department is currently seeking candidates for the position of:\n\nSenior Credit Operations Specialist\n\nPozna\u0144, Poland\n\nYour responsibilities:\u200b\n\n * Respond to customer and dealer requests (e.g. payment deferrals, early settlements, exchange of equipment, etc.) and provide them exceptional customer support.\n * Review and control credit documentation for incoming credit applications.\n * Monitor the customer financing repayment (Cash collection, Past due management, Write-off).\n * Provide credit processing support to the country credit underwriting teams.\n * Prepare and review reports, exhibits (external and internal).\n * Establish close partnerships with stakeholders from each of our retail portfolio countries to ensure timely and flawless completion of all quality control for client data.\n * Continuously look for improvements in processes and how they are implemented in our systems.\n * Coach, train and mentor more junior team members.\n * Participate in regional projects.\n\n\n\n\u200b\n\nOur requirements:\n\n * Finance experience such as banking, wholesale/retail credit, analysis, or underwriting (4+ years).\n * Fluency in English is essential.\n * University degree preferably in a finance- or business-related field or equivalent work experience.\n * Ability to master customer interactions, handle complaints and keep calm in stressful situations.\n * Ability to work to tight deadlines, while maintaining close attention to detail.\n * Ability to multi-task and take responsibility \u0026 ownership in challenging situations.\n * Ability to work effectively in a team: a friendly, empathic and solution-oriented person.\n\n\n\n\u200b\n\nNice to have:\u200b\n\n * \u200bExperience with Robotic Process Automation (RPA) is an advantage.\n * German or Spanish are considered as an advantage.\n\n\n\nWhat we offer:\u200b\n\n * Employment contract.\n * Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznan.\n * Opportunities for professional development within the company, with strong support for internal career growth.\n * Employee referral program.\n * Additional vacation days based on length of employment.\n * Holiday allowance when taking at least 2 weeks off.\n * Daily use of a foreign language in a friendly international working environment.\n * Private medical care, life insurance, a sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.\n * Free access to our e-learning platform, featuring over 1,000 courses, including offerings from LinkedIn Learning and Coursera.\n\n\n\nPlease attach an English version of your CV.\n\nJohn Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.\n