Senior Manager Process Excellence & CI

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At PMI, we're building our future on one clear purpose: to deliver a smoke-free future.

What you'll do

Lead high‑impact CI & BPM Initiatives

• Lead CI/BPM improvement projects that drive measurable efficiency and service quality gains


• Partner with Global Process Owners to identify, scope, and prioritize transformation opportunities


• Apply Lean, Six Sigma, BPM, and process intelligence (e.g., Signavio) to optimize end‑to‑end processes


• Ensure initiatives are consistent, insight‑driven, and aligned to enterprise transformation priorities

Deploy CI & BPM Frameworks and Standards

• Support the execution of PMI’s BPM Playbook and CI Products & Services


• Maintain CI and BPM toolkits, templates, and methods to ensure high-quality, standardized delivery


• Contribute to process modeling, future‑state design, and lifecycle management activities


• Promote BPM standards and drive adoption across the organization

Build Capability & Strengthen CI Culture

• Deliver CI/BPM training, coaching, and enablement programs for teams and stakeholders


• Support Communities of Practice, fostering best‑practice sharing and process‑centric ways of working


• Help embed a continuous improvement mindset through communication, engagement, and structured recognition

Support Governance & Value Realization

• Contribute to the CI initiative portfolio, supporting transparency, prioritization, and execution excellence


• Provide hands‑on support and coaching for strategic and tactical CI efforts


• Partner with GPOs and Service Lines to track productivity opportunities and efficiency gains


• Enable data‑driven decision making and contribute to benefit realization tracking

Skills & Capabilities

• 5–7 years in Process Excellence, CI, BPM, OPEX, or Shared Services roles


• Lean Six Sigma Green or Black Belt required; familiarity with BPM and Signavio is a strong asset


• Experience leading improvement projects and partnering across complex, cross‑functional environments


• Strong analytical thinking, problem‑solving, and data‑driven decision‑making skills


• Effective communication skills with the ability to simplify complexity and influence stakeholders


• Experience in change management, digital enablement, or process intelligence tools (process mining, modelling) is an advantage


• Full professional proficiency in English is a must; Polish is an asset

Relocation support isn't available for this job.

PMI operates in line with ethical principles and encourages a SpeakUp culture. Concerns regarding this job offer or recruitment process can be reported to [email protected].

For applicants in Poland, the salary is no less than 27 000 PLN gross monthly.