Senior Product Functional Analyst (remote)

It’s never been a more exciting time to join Vistra.  

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction. 

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that.  

We have an exciting opportunity for you to join our team as a Senior Product Functional Analyst. This full-time, permanent position is based in Poland, with the option to work in a hybrid model from any Vistra office in Poland or fully remotely. The role offers global coverage, allowing you to make a significant impact on our business and its growth. 

Vistra is a global leader in corporate services, and we're in the middle of one of the most ambitious transformation programmes in our history. Our purpose is progress: we remove the complexity of global business so our clients can move forward without friction.

At the heart of our operational efficiency is Enate, a powerful workflow management platform that orchestrates and automates key business processes across the organisation. Ensuring the stability, performance, and continuous improvement of this platform requires a proactive support professional who thrives on problem-solving, ownership, and delivering results in a fast-paced global environment.
In this role, you will work closely with business users to help them understand and implement Enate process orchestration across the organisation. Partnering with business process owners, service delivery, project, and technical teams, you will deliver tailored solutions that drive operational efficiency and effectiveness. You will be a critical part of the Business Applications global team within the wider AI & Digital function.

Day to day, you will collaborate with Application Support colleagues, cross-functional technology teams, vendors, and Platform/DevOps teams to investigate issues, resolve incidents, and ensure applications continue to meet business needs.

You will report into the Business Applications, Global organisation and play a key role in maintaining application stability, supporting business operations, and delivering a high standard of customer service.

Key Responsibilities

Contribute to global design of delivery model and corresponding workflow design

Conduct discovery sessions to understand business processes and needs 

Work with internal stakeholders to understand requirements and translate them into system requirements and/or enhancements

Work closely with cross-functional teams to ensure successful delivery and implementation 

Develop and present tailored solutions to meet business needs

Assist in planning and execution of project roll outs 

Develop and maintain business requirements, solution design and implementation plan documentation

Organize and lead workshops to discuss system standardizations and improvements

Be open to ad-hoc international travel to other Vistra office locations for meetings, workshops or other program related activities

Identify and implement improvements to enhance system efficiency and effectiveness

Effectively communicate and manage progress, updates and risks to senior management and the wider business

Articulate risks, blockers, and dependencies crisply in both written and verbal formats, with actionable recommendations (not just problem statements

Uphold Vistra values by promoting professionalism, collaboration, and customer-centric service delivery

Delivery, Collaboration & Communication

Ability to manage multiple workstreams, competing priorities, and tight deadlines across concurrent projects

Leads requirements gathering workshops and facilitates cross-functional discussions to align business needs with technical solutions

Effective communicator who translates complex business processes into clear functional specifications and documentation

Demonstrates ownership and accountability for end-to-end delivery of platform enhancements and process improvements

Partners with product owners, developers, and business stakeholders to define, prioritise, and deliver platform capabilities

Thrives in a fast-paced, global environment and adapts quickly to shifting priorities and evolving business requirements

Proactively identifies opportunities to streamline processes, improve platform adoption, and drive operational excellence

Builds and maintains trusted relationships with senior stakeholders, delivery teams, and third-party vendors to ensure alignment and successful outcomes

Delivery, Collaboration & Communication

Ability to manage multiple workstreams, competing priorities, and tight deadlines across concurrent projects

Leads requirements gathering workshops and facilitates cross-functional discussions to align business needs with technical solutions

Effective communicator who translates complex business processes into clear functional specifications and documentation

Demonstrates ownership and accountability for end-to-end delivery of platform enhancements and process improvements

Partners with product owners, developers, and business stakeholders to define, prioritise, and deliver platform capabilities

Thrives in a fast-paced, global environment and adapts quickly to shifting priorities and evolving business requirements

Proactively identifies opportunities to streamline processes, improve platform adoption, and drive operational excellence

Builds and maintains trusted relationships with senior stakeholders, delivery teams, and third-party vendors to ensure alignment and successful outcomes

Baseline Qualifications

Bachelor's degree, or a related field or comparable working experience

At least 5+ years of previous relevant workflow and business analysis experience 

Fluent in English with excellent written and verbal communication skills

Based in Poland (hybrid from any Vistra office in Poland or fully remote within Poland); must be available for overlap with APAC/US business hours as needed (project dependent)

Why Vistra

This is a career-defining opportunity. You will be at the center of a global transformation program with direct visibility to senior leadership. At Vistra, we offer flexible working arrangements and prioritize the growth of our people.

We invest in continuous learning, mentorship, and career progression. You will sharpen your expertise across global payroll, data engineering, and enterprise transformation while working alongside some of the best in the industry.

If you’re the kind of person who runs toward complexity, takes pride in getting things done right, and wants your work to matter, we want to hear from you.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!