Senior Product Manager (AirHelp+ Subscription)

Some products are maintained. Others scale.
AirHelp+ Subscription is built to scale.

AirHelp+ is our subscription product designed for travellers who want to take control when things go wrong with their flights. Enjoy fast payouts. Lounge access. Disruption protection. A mobile-first experience that turns stressful moments into predictable ones. The foundation is strong. The upside is huge.

We’re looking for a Senior Product Manager who wants to build a genuine subscription-based business. You’ll own the core levers: pricing, packaging, onboarding, value proposition, and retention. You’ll investigate why customers upgrade, why they churn, and identify the areas where we’re leaving growth on the table.

You’ll turn insights into experiments, experiments into shipped features, and features into a measurable impact on revenue.

This role sits directly within the revenue engine. Your decisions will influence the attachment rate, lifetime value, and how we scale predictable recurring revenue globally. You’ll work closely with Growth, CRM, Partnerships (B2B2C), and Engineering teams, and you’ll be expected to have a strong, experience-based opinion, move fast, and take responsibility.

If you’re competitive, outcome-driven, and motivated by building something that compounds over time - this is the kind of challenge that makes careers.

We work hybrid (minimum two days per week in the office), and the role can be based in Kraków, Gdańsk, Warsaw, or Barcelona.

Salary ranges for this role in different locations are as follows:
Kraków, Gdańsk, Warsaw: 18.000 - 28.000 PLN gross/month (employment contract) or 20.000 - 33.000 PLN net + VAT (B2B contract)
Barcelona: €80,000 - €100,000 gross/year (employment contract)
Berlin: €90,000 - €125,000 gross/year (employment contract)

What You’ll Drive:

Shape the Strategy

• Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
• Prioritize bold bets and quick wins based on user needs and data.
• Define and refine KPIs to measure what matters - then move the needle.

Build for Growth

• Continuously improve our subscription’s value proposition.
• Test and launch initiatives to reduce churn and drive engagement.
• Explore new benefit extensions and opportunities for monetization.
• Champion the customer obsession.
• Translate insights into product ideas.

Ship and Scale

• Partner with design, engineering, and marketing to bring features from idea to impact.
• Manage the backlog, ruthlessly prioritize, and keep momentum high.

Collaborate Across the Business

• Work tightly with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency.
• Keep stakeholders engaged and informed without creating noise.

Make Decisions with Confidence

• Use data to validate hypotheses and measure outcomes.
• Share learnings, and help the team learn fast and improve faster.

What you’ll deliver in the first 12 months:

• Refine and execute the growth strategy for AirHelp+, targeting a 20% increase in revenue year-over-year.
• Ship a new onboarding and benefit messaging flow that increases activation by 20%.
• Launch at least one high-impact service that increases engaged subscribers by 20%.
• Deliver a set of improvements increasing the renewal rate of AirHelp+ subscription by 10%.
• Drive adoption of the mobile app among AirHelp+ subscribers, aiming for at least 50% active usage.

What sets you apart:

• 4–5 years of hands-on subscription product management experience - owning customer-facing products from discovery to delivery.
• Proven track record of driving business impact, with strong commercial thinking and a bias toward rapid experimentation and iteration.
• Experience designing and scaling retention strategies, reducing churn, and shaping compelling value propositions that connect with user needs.
• Fluency in product analytics and experimentation tools and a deep love for turning insights into action. Able to combine qualitative insights with quantitative data to make informed decisions.
• Customer-oriented, always curious to learn about the user needs and motives behind their decisions.
• Strong cross-functional communication skills, with the ability to align stakeholders, influence decisions, and rally teams around product outcomes.

Why Join AirHelp?

• Culture of Autonomy: No micromanagement, no politics. Just builders building.
• Growth Investment: Personal development plans, internal workshops, mentorship, and language classes.
• Culture That Cares: Team events, supportive peers, and a mission you can feel proud of.
• Flexible Benefits: Choose between gym pass, personal development, childcare, transport, or travel subsidies.
• Global Workstyle: Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 3 million passengers in receiving their rightful compensation, and we've protected over 12 million travelers through our membership program, AirHelp+. With a global team of over 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA. 

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals. 

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!