Senior Rules Consultant

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This is an individual contributor operational role, to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa. You will manage complex and high-impact compliance cases promoting the integrity of Visa transactions and partners with regional and global stakeholders to ensure the integrity and security of the Visa payment ecosystem. You will also oversee the implementation of specialized compliance programs and support the development of new rules and standards.

You will work independently under limited supervision and at times may also provide additional guidance to other members of the compliance team. You will influence others within the Case Investigation and Enforcement (CIE) team but mostly outside the team in other job functions with regard to the practices, policies and procedures to do with rule compliance. In addition the role may need to coach and review the work of other team members who may need support on compliance matters.

• Engage with Clients to develop remediation plans to bring clients into compliance.
• Manage external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and processes escalating where appropriate to the CIE senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
• Managing complex compliance investigations and bringing them to resolution
• Ensuring that clients are compliant to the rules and to monitor, investigate and validate the compliance status of clients and where necessary to pursue corrective, and negotiated action, with the clients to bring them into compliance following the rules as appropriate.
• Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes escalating where appropriate to the CIE senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
• Liaising with clients and Account Executives / Account Managers to ensure client understanding and compliance with the Visa Rules
• Managing multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
• Providing Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and / or questions related to Compliance activities and ensure understanding and compliance with the Visa Rules
• Developing and maintaining good relationships with regional offices to ensure CIE team initiatives and best practice effectively introduced across all markets
• Assisting in defining the annual strategy and objectives and plans to support the regions in accordance with strategy as directed by Senior Director, RCS Team
• Responsibility and accountability for the execution of the CIE Team procedures, as developed and updated over time as the function progresses
• Must manage independently to priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized
• Responsible for ensuring all Management Information statistics / performance criteria and trends relating to Compliance processing are collated, analysed, published and fed back to team Members to help define compliance strategy for Visa Inc. globally and regionally

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

• Experience in payments, financial services, compliance, or risk management.
• Strong interpersonal skills and proven abilities in negotiating and influencing customers and staff, including strong written and verbal communications skills.
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.
• Good project management skills to co-ordinate divergent interests, commensurate with managing a team/direct reports and working on multi-faceted compliance programs at an international level.
• Experience gathering business requirements and translating needs into successful deliverables.
• Excellent research and analytical skills.
• Ability to effectively work under pressure and adhering to tight deadlines.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.
• Fluent in English, proficiency in an additional European language is highly desirable.

What will also help:

• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body and knowledge of Visa Rules.
• Proven experience managing complex compliance cases and leading cross-functional teams.
• Awareness and understanding of Visa and Client / Industry business priorities.
• Understanding of Visa products, services, and systems.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.