Senior Technical Writer

With increasing trend of remote work and millions of users on our platform, we have an opportunity to ship products that fundamentally change the way people work. We are looking for an accomplished communicator to join our technical publications team to deliver clear, high-quality product and developer documentation for our end-users, admins, and developers. Our team is searching for someone to deliver timely documentation for our releases and launches, as well as help in the maintenance of our large portfolio of developer documentation and knowledge base articles. WHAT YOU WILL DO You'll work within a high metrics-driven org that strives to build documentation against different end-user and developer personas. You will partner with product managers, engineers, and program managers cross-functionally to get the demos and information you need to deliver documentation in a timely manner. Empower developers by creating and maintaining comprehensive developer documentation, including API reference materials, detailed developer guides, and SDK documentation. Help expand and refine writing style guides to improve documentation deliverables. Act as a subject matter expert that proactively gathers information from software engineers, designers, and product managers about new features and upcoming product changes. Actively participate in agile development team meetings and represent the interests of the technical writing team. Collect and understand a large amount of technical information from engineering teams, then translate and represent the information in a manner suitable to the target audience. Create, edit, and update existing written documentation, user interface labels, or online knowledge base articles. Clean up and organize existing help content to ensure only the most relevant content is presented. You're an experienced technical writer through and through. You care deeply about how your deliverables materially make your customers' lives better, and are able to translate your work against the metrics that drive success in technical documentation. You bring that ethos to work every single day, where you work collaboratively with engineering and product team members to bring amazing documentation to market. Bachelor's degree 5+ years of technical writing experience in a technology company Excellent written and verbal communication skills Proficiency in delivering high-quality documentation with strong attention to detail Ability to write in explanatory and procedural styles for multiple audiences Experience of working with API documentation Practical knowledge of various documentation frameworks and approaches Competency in prioritization, self-direction and multi-tasking