Senior VIP Account Manager

Our client is a Global iGaming brand and platform, accessible to players worldwide. Combine the energy and speed of a startup with the clarity and structure of a well-established business. Move fast, every process — from product development to decision-making — is designed for maximum efficiency and impact

Perfect for those who aim to:

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  Build and scale the VIP Account Management function from scratch for the iGaming product;

  
  


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  Develop and implement end-to-end VIP retention strategies, loyalty programs, and high-net-worth individual management processes;

  
  


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  Directly manage a portfolio of VIP players, ensuring high satisfaction, personalized communication, and increased LTV;

  
  


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  Define KPIs, reporting structures, and operational workflows for the VIP department;

  
  


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  Monitor player activity and data trends to identify growth opportunities and prevent churn;

  
  


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  Collaborate with Marketing and Product teams to create exclusive offers and events for VIPs.

  
  

Experience you’ll need to bring:

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  At least 2 years of experience in Account Management within the iGaming industry;

  
  


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  Deep understanding of iGaming product mechanics, player psychology, and VIP segment requirements;

  
  


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  Expertise in managing high-value portfolios and delivering bespoke customer service;

  
  


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  Strong analytical skills with the ability to translate data into actionable retention strategies.

  
  

It's a perfect match if you have those personal features:

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  Exceptional communication and negotiation skills;

  
  


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  Strategic thinker with a "hands-on" approach to problem-solving;

  
  


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  Proactive, self-motivated, and capable of working independently in a fast-paced environment.

  
  


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  High level of emotional intelligence and cultural awareness.

  
  

Our clients offer competitive benefits to support your professional and personal growth, including:

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  Health & Wellness Focus;

  
  


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  Global Medical Coverage;

  
  


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  Growth Opportunities;

  
  


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  Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

  
  


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  Performance-Driven Rewards;

  
  


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  Dynamic Work Environment.

  
  

Apply, and let your growth journey begin.