Service Delivery Manager Associate

Our Exciting Opportunity

Are you a recent graduate looking to start your career in telecommunications and customer operations?
Join Ericsson's Customer Support team and gain hands-on experience working with customers, engineers, and service delivery professionals. This role is designed for graduates who are eager to learn, build strong stakeholder management skills, and develop a solid understanding of how services are delivered to customers.
You will receive support, training, and mentoring while building a foundation for a future career in Service Delivery Management.

You will have a chance to:

• Support the team in delivering services to customers


• Build relationships with internal stakeholders and customers


• Participate in customer meetings and follow-up activities


• Help track service delivery activities and action items


• Learn how Service Level Agreements (SLAs) and customer contracts work


• Collaborate with local and global teams


• Identify and raise potential risks or issues to the team


• Learn Ericsson's tools, processes, and ways of working
  

To be successful in the role you have:

• A recent degree in Telecommunications, Engineering, Computer Science, Information Technology, Business, or a related field


• Strong communication and interpersonal skills


• A customer-focused mindset


• Curiosity and willingness to learn


• Good problem-solving and organizational skills


• Ability to work collaboratively in a team environment


• Fluency in English, both written and spoken
  


• Polish nice to have

What we offer

• A regular indefinite-term contract of employment


• Free private medical care (Medicover medical center)


• Life insurance (Uniqa group)


• Cafeteria payment system - Pluxee platform: MultiSport or OK System cards


• Possibility to work from home (frequency is agreed with your supervisor)


• Support of more experienced SDMs


• Gaining knowledge and experience in an international environment


• Planned implementation and training program

Why Ericsson?

This is an excellent opportunity to start your career in a global technology company, gain exposure to customer-facing operations, and learn from experienced professionals.
As you develop, you will have the opportunity to grow into Service Delivery Management and other customer operations roles within Ericsson.

Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Poland (PL) || Warszawa

Req ID: 786672