Service Desk Agent

Are you looking for an exciting opportunity? Do you desire a workplace where you can thrive – not just as an employee but as a whole person? Do you want to truly get the "Work in good company“ feeling?

That’s the way we

Treat each other.

Operate and do our job.

Strive to impact our community positively.

We are Telelink Business Services - a leading system integrator and end-to-end IT services provider in Bulgaria. Our passion is to help companies function better, faster, smarter, and realize their full potential in the digital world. We have offices in 11 countries in South-Eastern Europe, a team of 350+ people, 200 clients, and projects in 40+ countries.

We are currently looking for a new star to join the team as a

Service Desk Agent 

Position Highlights

We would like to join a local service desk agent to provide general support while performing fully onsite at our Client Premises - Frontex.

You will provide Level 1 support related to special equipment, including but not limited to:

• Night vision goggles


• Thermal cameras


• Similar field or mission-support equipment

This role requires strong interpersonal and communication skills in English, and resilience when handling diverse issues/requests.

Taking this role,

You Will Have the Opportunity To

• Log and track requests, incidents, and service queries


• Provide first-line guidance to users on standard issues and operating questions


• Classify and route more complex issues to the appropriate support or maintenance teams


• Follow defined procedures, scripts, knowledge articles, and escalation paths


• Maintain clear case notes and status updates


• Support service coordination during business hours according to the agreed process requirements

What You Bring

Essential Qualifications & Requirements:

• Experience in help desk, customer support, call center, service coordination, or similar first-line support roles - 12 months


• Good spoken and written English


• Excellent communication and case-handling skills


• Ability to work in a structured, process-driven environment


• Reliability for on-site attendance and shift coverage


• Experience handling hardware, equipment, technical products, or operational support cases is considered an advantage

What We Offer

• Impact: Be part of a dynamic and collaborative environment where you can have a significant impact in the ever-evolving field of IT technologies


• Innovation: Be part of a team that thrives on staying ahead of the curve in the ever-evolving field of technologies


• Collaboration: Create and drive a community around you  


• Professional growth: Learning and Career Upskilling Opportunities

Would you like to join?

The Role gives a unique opportunity to be someone recognizable and valuable, to engage and inspire others.

The People you work with will make all the difference in your job satisfaction and your ability to grow and learn.

The Work you do will be more than just a paycheck or a task list, but a meaningful pursuit that aligns with your personal values and more importantly, fulfills your sense of accomplishment in the long run.

The Company’s Impact on many communities will make you feel proud to be associated with our brand and our work as we improve the environment we live in daily.

If you're ready to take your career to the next level, apply now! We`re looking forward to reviewing your application.

Secure your future with Telelink Business Services. Apply today!