Service Desk Engineer - First Line IT Support

Service Desk Engineer - First Line IT Support

Location: Warsaw

Contract Type: Contract 

Company Overview

Our client operates critical national infrastructure, delivering essential services that connect communities and enable safe, reliable operations across the country. The organisation prioritises operational excellence, customer service and maintaining the availability of systems that support both employees and the public. With a strong commitment to infrastructure reliability and continuous improvement, our client invests in skilled technical teams to ensure service continuity and resolve issues promptly.

We're recruiting a Service Desk Engineer to join our client's IT support team in Warsaw. This is an excellent opportunity to develop your service desk expertise in a high-impact environment where your technical skills directly support critical operations. If you're looking to advance your career in IT support and have 4-6 years of service desk experience, we'd like to hear from you.

Position Overview

As a Service Desk Engineer, you'll be the first point of contact for all IT-related issues, providing essential first-line support to an international user base. You'll troubleshoot incidents, manage service requests and escalate complex issues to the appropriate support teams. Your role is critical in ensuring IT service availability and continuity across office and operational environments, directly supporting the safe and reliable delivery of essential services to employees and the public.

Responsibilities

Requirements

Benefits

Alongside a competitive benefits package, you'll work within a customer-focused organisation that values operational excellence, professional development and supporting teams who deliver essential services to the public.

How to Apply

To apply for this role, please submit your CV using the form below or email [email protected]