Service Engineer ( Kielce )

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Diagnostics is a division of Roche. As a science-driven company, we are constantly looking for talent to drive the next wave of healthcare breakthroughs. A key reason why many prospective employees join Roche and choose to stay with us is the calibre of the people who work here. From award-winning scientists with pioneering inventions to top experts and professionals in various fields of study, we attract and retain some of the world’s most talented people.  In our daily work, we’re committed to finding better ways to prevent, diagnose, and monitor disease.

The Opportunity:

• Responsible for installing instruments, performing proactive, preventive and corrective maintenance, repairs and modifications on laboratory equipment with delivering final end to end solution from customer point of view

• Ensuring that (technical) service from Roche is an added value so that customer satisfaction increases;

• Technical product responsibility and providing professional advice to customers and colleagues;

• Providing service reporting for transfer and technical release of the solution;

• Responsible for spare part logistics and own car stock according to specific procedure

• Assist sales and marketing team with tender opportunities

• Active cooperation with Network Leads and Partners for creating strategy and expertise development

• Works closely with all colleagues to increase the valuable customer experience, achieve mutual objectives and oversees day-to-day relationship with customers

Who you are:

• Education: technical engineering (medical, electronics, software, mechanical, automation) Technology, preferably with data/IT techniques

• Professional knowledge of the primary work area

• Demonstrable experience with automated laboratory equipment/solutions or measurements and result processing instruments

•  Knowledge of organizational aspects of hospital and / or laboratories

• Preferable minimum 5 years of experience in a similar position

• Preferable experience in a service-providing position

• Flexible to travel as required

• Proficient level in Polish  and English language

• Result oriented.

• Strong team player.

• Excellent analytical, communications and interpersonal skills, highly customer focused, ability to build strong relationships.

• Commercial insight and focus on customer sales development.

What you get:
 

• Employment contract (Umowa o pracę),

• Annual bonus payment based on your performance;

• Private healthcare ( LuxMed packages) and group life insurance (UNUM); 

• Training, language courses, and diversified career paths are available

• Recharge Days (2 days off per quarter)

• Take time Program (up to 3 months of leave to use for any purpose)

• Flex Location (possibility to perform our work from different places in the world for a certain period of time)

• Take Time for Charity (additional paid leave of maximum 2 weeks to engage in the charity action of your choice)

• Stock share purchase additions;

• Yearly sales of company equipment and many more! 

INTERESTED? APPLY! 

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Want to know what it’s like to be a part of Roche?  Check out our blog!  

https://diagnostics.roche.com/global/en/careers/roche-careers.html

The controller of your personal data is Roche Diagnostics Polska sp. z o.o., ul. Domaniewska 28, 02-672 Warsaw. The data is processed for the purpose of recruitment. You have the right to access data, rectify it, delete it, limit processing, transfer it and - if processing is based on your consent - withdraw this consent at any time. Contact the Data Protection Officer at: [email protected]. More information on the principles of processing your personal data by Roche at the link: https://www.roche.pl/privacy-policy-recruitment-dia-en.

Roche Diagnostics sp. z o.o.  operates in full compliance with the law and does not tolerate any violations. Roche Diagnostics sp. z o.o.  has implemented a Procedure for Reporting Violations of Law. If you wish to report any irregularities related to our activities, all necessary information regarding the reporting process can be found on our website: https://www.roche.pl/kontakt/ochrona-sygnalistow-zglaszanie-naruszen.

Compensation & Benefits

Information about the compensation package for this position will be provided ahead of any interview

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.