Service Governance Senior Specialist

technologies-optional :
Microsoft Excel

about-project :
As a Service Governance Senior Specialist, you will be working for our Client, a global financial services organization. This role is part of a small team responsible for key service management functions within the Digital Business Automation (DigiBA) platform. You will review submitted changes, conduct post-incident reviews, and provide support for IT Service Ownership (ITSO) delegates. Additionally, you will be involved in governance and reporting on cyclic and vulnerability patching, ensuring compliance and performance against set standards.
Join us, and enhance compliance through expert change management!
Krakow-based opportunity with the possibility to work 80% remotely!

responsibilities :
Provide ITSO delegate support for approximately 60 services
Track and manage problem records, ensuring timely resolution
Review medium and high-impact change activities against standards
Chair post-incident review meetings and follow up on action items
Produce MI and reports demonstrating compliance with change, incident, and problem management standards
Offer consultative support for service management and governance issues
Govern Service Now groups, ensuring annual recertification and adherence to standards

requirements-expected :
Experience in a service management role and its associated disciplines
Ability to collaborate and communicate effectively with stakeholders
Capability to work independently with minimal supervision
Strong relationship management skills to build rapport across diverse IT and business communities
Fluent English
Experience working with global teams across different geographies and cultures

benefits :
sharing the costs of sports activities
private medical care
remote work opportunities
flexible working time
fruits
integration events
corporate gym
mobile phone available for private use
computer available for private use
saving & investment scheme
no dress code
coffee / tea
drinks
christmas gifts
birthday celebration
sharing the costs of a streaming platform subscription
access to +100 projects
access to Pluralsight