WHAT WE ARE LOOKING FOR

YOUR FUTURE TASK

• We rely on your expertise to support and continuously improve IT service management processes across GETEC.
• You coordinate operational service governance activities between internal stakeholders and GETEC's managed service partners.
• Monitoring and reporting on service performance, KPIs, SLAs, XLAs, and operational metrics is part of your responsibility.
• You support incident, problem, change, request, and major incident management processes to ensure stable service delivery.
• Facilitating service review meetings and operational governance forums belongs to your area of responsibility.
• You assist in root cause analysis and contribute to the development of continual service improvement initiatives.
• Maintaining service documentation, process standards, operational procedures, and knowledge management records lies in your hands.
• You support supplier and vendor performance management activities and ensure transparency regarding service quality.
• Ensuring compliance with security, risk, audit, and governance requirements is part of your role.
• You contribute to service transition, operational readiness, and change implementation activities.
• Identifying opportunities for process optimization, automation, and operational efficiency improvements forms an important aspect of your work.
• You support initiatives aimed at improving employee and customer experience throughout the service delivery lifecycle.

YOU AS A PERSON AND WHAT YOU BRING

• Completed Bachelor's degree in Information Technology, Computer Science, Business Information Systems, Engineering, or a related field
• Relevant certification such as ITIL Foundation is desirable
• 3 to 5 years of experience in IT service management within medium to large enterprise environments
• Experience working in IT operations, service management, or service governance functions
• Strong understanding of IT service management principles and operational processes
• Experience with service reporting, KPI management, and operational analytics
• Familiarity with ITSM platforms such as ServiceNow and related service management tools
• Good knowledge of reporting and analytics solutions such as Power BI
• Experience working with suppliers, support teams, and operational stakeholders
• Strong organizational, coordination, and communication skills
• Ability to manage multiple priorities and stakeholders simultaneously
• Analytical mindset combined with strong problem-solving capabilities and attention to detail
• Standardization-oriented approach
• English C1

WE OFFER MORE

• Join a growing business that values innovation and collaboration.

• We care about your development and offer opportunities for learning, growth and career progression, especially language courses in the amount of 120 EURO/employee/month.

• Experience a positive and inclusive working environment where your ideas and contributions are valued.

• Cost support for private medical care (10-40 EURO/employee/month).

• Contribution to private pension insurance (0.5% of employee salary/month).

• Christmas bonus depending on company results.

• Option of a company car including ancillary costs, which may also be used privately.

• Vacation pay in the statutory amount of 560 EURO per employee per year.

• Co-financing of corrective glasses for employees at VDU workstations and membership fees for fitness studios.